All Products and Features

• Call Center Software
• Data and Digital Services
• Team Management
• Business Intelligence
• Agent Solutions
• Integrations

Call Center Software

Auto Dialing

Reach your customer with a simple automated message and providing them options to contact you quickly.

Automatic Call Distribution (ACD)

Ensure that calls are routed to the right agents with the right skills and manage queues effectively, reducing the wait times for agents.

Blended Solutions

Increase agents’ productivity by blending both outbound and inbound interactions.

Click to Call

Quickly connect with a company representative by using click-to-talk or click-to-dial provision.

Email Solution

Seamlessly integrate email inquiries into your contact center workflow for efficient customer support and streamlined communication channels.

Inbound Solutions

Intelligent routing based on skills, timing, and location that helps increase productivity and provide the best customer experience.

Interactive Voice Messaging (IVM)

Automate your outbound campaigns with voice messaging. Gain feedback, run surveys, generate leads, and quickly interact with your customers.

Interactive Voice Response (IVR)

Automate and scale your customer service and support function using our feature-rich IVR. You can easily record and manage the workflow of your IVR with the click of a button.

Live Chat

Enhance customer engagement with real-time support through live chat, providing instant assistance and personalized interactions to drive satisfaction and loyalty.

Manual Dialing

Human approval of manual calls before they are dialed. This increases compliance and ensures better results.

Natural Language Compliance (NLC)

Ensure regulatory adherence and customer satisfaction by leveraging advanced technology to analyze and enforce compliance with natural language in contact center interactions.

Natural Language Processing (NLP)

Analyze your call recordings and screen recordings to gain cues about customer needs and wants.

Notifications & Promotions

Notify your customers quickly with promotions, announcements, or surveys through personalized messaging and real-time reporting.

Omnichannel Experience

You get one view of your customers irrespective of the channels they use to reach you. This helps you provide an excellent customer experience.

Outbound Solutions

Predictive, preview, progressive dialing coupled with advanced features to launch campaigns and streamline agent reporting.

Predictive Dialing

Increase agents’ productivity by automatically dialing and distributing calls to available agents using advanced algorithms.

Preview Dialing

Provide the agents with the call context by providing them all the information they need. This helps them add value to every outbound call.

Reporting & Analytics

Intuitive dashboards keep you in the know about your agents, voice analytics, metrics of different channels, and overall call center performance.

Transactional SMS

Communicate with text messaging for emergency alerts, transactional responses, and confirming appointments.

VocalDirect – Voicemail Delivery

A non-intrusive way to reach your customers for service feedback, run surveys, confirm appointments and generate leads. Record, upload your contact list and distribute the recording as a voice message.

Data and Digital Services

Call and Screen Recording

Centralized access to call recordings for a scalable, searchable, compliant, and intelligent solution. Screen recording to see the agent’s workflow and the actions taken to resolve customer queries. Aids in compliance and training.

List Management Services (LMS)

Allows you to interact with your data in real-time. It acts as a central data repository, enhances decision-making and API access, ensuring greater visibility into your call center.

Professional Voice Recording

Professionally record all your IVR and automated voice broadcasting messages, helping increase your conversions.

Team Management

Workforce Management (WFM)

Ensure that the right number of agents are available at the right time to answer the forecasted volume of incoming calls at the desired service level with quality.

Workforce Optimization (WFO)

Optimize efficiency and enhance the productivity of your call center agents – training, coaching, mentoring, rewarding, and adhering to SLAs with customers. Call center workforce optimization enhances the performance of agents.

Business Intelligence

Agent Performance Analytics

Boost performance and track productivity in real-time by having a complete view of your agent and customer interactions with streamlined dashboards.

Voice Analytics

Convert your call recordings into structured data, and discover real-time insights. This will help you make informed customer service decisions.

Agent Solutions

Room 303

Optimize agent training and collaboration with Room 303, a dedicated space equipped with advanced tools and resources to foster teamwork and productivity.

Visually Impaired Agent Solutions

Empower visually impaired agents with accessible technology and specialized training programs, enabling them to excel and contribute effectively to your contact center team.

Work-From-Home Solutions

Enable seamless remote work capabilities with robust technology infrastructure and comprehensive support systems, ensuring continuity of operations and productivity.

Integrations

API Integrations

ClearTouch platform integrates with any best-of-breed IT systems and solutions through its APIs.

Salesforce

Our platform’s seamless integration with Salesforce empowers agents with real-time access to customer data and insights directly within their workflow.

Zendesk

Seamless integration between ClearTouch and Zendesk, making it performance efficient for the agents.

Zoho

Our integration with Zoho ensures a seamless flow of customer data while improving efficiency and enhancing customer experience.