Enhance your customer experience with our cloud contact center
Empower your customer experience with ClearTouch’s cloud contact center solutions – seamless integration, analytics, scalability, and omnichannel capabilities. You can interact across channels with no contractual commitments and unparalleled support.
Request a Demo Learn MoreConnect with customers across voice, chat, email, SMS, WhatsApp, and social media, and gain a 360-degree, unified view. It helps you switch channels mid-way, where the agent sees the full history, no matter where the customer started. This means fewer repeats, faster responses, and a personal touch every time.
Our smart planning tools help you staff the right people at the right time for the right job. From shift swaps to skill-balancing to tracking performance in real time, you’ll have the agility to keep things smooth. The real-time dashboards track performance, utilization, and potential bottlenecks, resulting in happier agents, reduced burnout, and an improved customer experience.
Analyze call recordings to understand not only what was said, but also how it was said, by considering the tone, emotions, pauses, and other aspects. Automatically identify unhappy customers early, provide agents with real-time nudges, and quickly uncover training needs. It helps you turn every call into insight that drives real improvement in service quality.
Slice and dice your contact lists in real time based on your business needs. Filter leads or campaign targets based on behavior, demographics, and engagement. Keep data fresh with validation routines that purge duplicates, bounce-outs, or outdated information. With smarter lists, you have better outreach and ROI on every campaign.
Convert your dashboards into actionable insights, such as trends and anomalies, that drive informed decisions. We turn your dashboards into easy-to-read trends and alerts that actually mean something. Track team performance, campaign success, and compliance with just a few clicks without any manual fuss. You can spot opportunities and risks early and pivot confidently with real-time intelligence.
Plug-and-play integrations with CRM, helpdesk, and inventory systems make your life easier. API-ready architecture enables seamless integration with best-of-breed internal systems, allowing you to customize and scale with ease. Automate repetitive tasks like logging calls, pushing data, and follow-ups behind the scenes.
We’ve got your CX covered!
Our Operator platform is designed to streamline your customer experience operations and improve agent productivity. Our platform helps you deliver seamless, personalized service across every touchpoint. It doesn’t matter whether you’re managing inbound queries, outbound campaigns, or complex customer journeys – our Operator features have got you covered.
Discover more about our work
ClearTouch’s contact center platform has helped transform businesses across industries. Take a look at some of our customer experiences.
Smarter collections strategies that drive results
Discover how ClearTouch enables collections teams to recover more with less effort, greater control, and increased empathy. Our platform supports multichannel outreach, including voice, SMS, WhatsApp, voice broadcasting, voice bots, and email, tailored for higher engagement. We have helped our customers improve right-party contacts and significantly reduce agent idle time. Real-time dashboards, analytics, live coaching, context-driven scripts, and automated follow-ups help make collections more intelligent, humane, and results-driven.
Reimagining customer experience in banking
Explore how leading banks and financial services firms use ClearTouch to modernize their contact centers. From improving digital onboarding, enabling secure remote operations, and boosting agent productivity, our platform delivers real results. See how omnichannel engagement, voice analytics, and automation reduce friction across customer journeys. Learn how compliance-first architecture ensures data security and regulatory readiness at every touchpoint. In these case studies, you will find actionable insights to apply in your own CX and operations roadmap.
Elevating BPO performance through intelligent CX
Discover how leading BPOs use ClearTouch to drive efficiency, boost agent performance, reduce attrition, improve first contact resolution, and scale operations effortlessly. Our platform provides seamless omnichannel support, real-time coaching, live dashboards, smart assistance, and integrated training, enabling BPOs to onboard and keep their agents engaged and productive. Our case studies will provide you with practical insights to enhance quality, reduce costs, and retain high-performing teams.
Driving efficiency and accuracy in healthcare RCM
See how RCM providers streamline billing, reduce denials, and accelerate reimbursements with ClearTouch. Our platform helps reduce call wait times to near zero and offers in-app prompts to catch coding errors before submission. We help reduce aging receivables, improve clean-claim ratios, and enhance billing transparency. In these case studies, you will find actionable strategies to scale efficiency while staying compliant and patient-friendly.
Your industry, our solutions
Delivering value through partnerships
We’ve partnered with leading CRMs, helpdesks, ticketing systems, voice bot platforms, and AI providers to bring the best possible experiences to our customers. Our open APIs and plug-and-play architecture make it easy to integrate with any tech stack. Contact centers cannot work in silos; therefore, we help bring integrations with other customer-facing applications to serve your customers better.
ClearTouch’s no-contract promise
At ClearTouch, there are no contracts, no minimum commitments, and no upfront license fees. You can scale up and down based on your business needs, and you pay only for what you use. It is flexible, transparent, and built to support your growth. After all, we believe that great service shouldn’t come with strings attached.
See why our users give ClearTouch great ratings
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Is Moving to a Cloud Contact Center Going to Disrupt My Business? Here’s the Reality!
Are the fear of downtime or cost keeping you on-premises? Our guide answers some of the biggest cloud contact center migration concerns of your CX leaders.
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Power smarter customer interactions with ClearTouch. See our full range of products and features.