Agent Assist
Revolutionize customer interactions with ClearTouch’s agent assist
Amidst live customer interactions and evolving customer journeys, outdated systems can leave your agents overwhelmed and burnt out. Our agent assist supports your agents in real time, leveraging assistive technologies and automation. By providing instant assistance and streamlining processes, agent assist saves precious time and significantly enhances customer satisfaction.
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Discover the power of ClearTouch’s agent assist.
Automation
Streamline repetitive tasks and processes, allowing agents to focus their time and energy on customer value addition.
Real-time guidance
Provide agents with real-time guidance and support – suggestions, prompts, and information to resolve issues.
Integration
Integrate with existing systems and workflows, ensuring minimal disruption and smooth implementation.
Why ClearTouch’s Agent Assist?
Contact centers can benefit from our agent assist solution, which is not only technologically advanced and feature-rich but also flexible, scalable, and backed by exceptional customer support.
Our agent assist can be tailored to fit seamlessly into existing workflows and adapt to evolving business needs. From customizable user interfaces to flexible configuration options, agent assist offers the versatility and scalability that other solutions may lack.
We offer comprehensive training and support to help agents maximize agent assist’s capabilities – onboarding sessions, ongoing training modules, and technical assistance.
Explore all of our contact center software features
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s agent assist.
Our Agent Assist Advantage
Check out all the benefits for your business.
Enhanced agent confidence
Agent assist provides agents instant access to relevant information and guidance during customer interactions, boosting their confidence and empowering them to handle inquiries more quickly and efficiently.
Increased first-call resolution rates
Agent assist helps agents resolve customer issues accurately and promptly by offering real-time assistance and automation, leading to higher first-call resolution rates and improved customer satisfaction.
Reduced training time for new agents
Agent assist streamlines onboarding and training processes for new agents by providing them with on-the-job guidance and support, reducing the time and resources required to get them up to speed and productive.
Personalized customer experiences
With intelligent automation and access to customer data, agent assist enables agents to personalize interactions based on individual preferences, history, and needs, enhancing the overall customer experience and fostering stronger relationships.
Optimal resource utilization
Agent assist optimizes resource utilization within the contact center by automating routine tasks and directing agents to focus on high-value activities, improving operational efficiency and cost savings.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting.
Frequently Asked Questions
What is agent assist?
Agent assist is a solution that empowers contact center agents with real-time guidance and support during customer interactions. It leverages intelligent automation and access to relevant information to enhance agent performance, streamline processes, and improve customer satisfaction.
How does agent assist work?
Agent assist provides agents instant access to relevant information, suggestions, and automation tools during customer interactions. Using intelligent algorithms and integration with existing systems, agent assist analyzes customer inquiries and provides agents with step-by-step guidance to resolve issues efficiently and effectively.
What are the key features of agent assist?
The key features of agent assist include:
- Real-time guidance: Agents receive instant access to relevant information and suggestions during customer interactions, enhancing their ability to resolve issues quickly and accurately.
- Intelligent automation: Agent assist automates repetitive tasks and processes, allowing agents to focus on high-value activities and improving overall productivity.
- Seamless integration: Agent assist seamlessly integrates with existing contact center systems and workflows, ensuring a smooth implementation and minimal disruption to operations.
- Customizable interfaces: Agent assist offers customizable interfaces and configuration options, allowing organizations to tailor the solution to their specific needs and preferences.
- Comprehensive reporting: Agent assist provides detailed analytics and reporting capabilities, enabling organizations to track agent performance metrics, customer satisfaction, and overall contact center efficiency.
How does agent assist benefit contact center agents?
Agent assist benefits contact center agents in several ways. Here are a couple of important ones:
- Enhanced confidence: With on-the-job guidance and support, agents feel more confident handling customer interactions, improving performance and job satisfaction.
- Streamlined processes: By automating repetitive tasks and providing step-by-step instructions, agent assist streamlines processes and reduces the time agents spend on routine activities.
How customizable is agent assist for contact centers?
ClearTouch’s agent assist is highly customizable for contact centers, offering flexibility in terms of user interfaces, workflows, and configuration options. Organizations can tailor agent assist to align with their unique business requirements, branding guidelines, and operational processes, ensuring a seamless fit within their existing workflows and enhancing user adoption and satisfaction.
Can agent assist integrate with existing contact center systems?
Yes, agent assist is designed to integrate seamlessly with existing contact center systems and workflows. Whether it’s CRM platforms, ticketing systems, or communication tools, agent assist works harmoniously with other software solutions to provide a unified and cohesive agent experience.
How does agent assist ensure data privacy and security?
ClearTouch prioritizes data privacy and security and implements robust measures to protect sensitive information. Agent assist utilizes secure access controls, data encryption, and compliance with industry regulations to ensure that customer data remains protected at all times.
What support resources are available for organizations using agent assist?
ClearTouch provides comprehensive support resources to help organizations maximize the effectiveness of agent assist:
- Technical assistance: A dedicated support team is available to assist with any technical issues or questions related to agent assist.
- Training and onboarding: ClearTouch offers training sessions and onboarding assistance to help organizations and agents get started with agent assist quickly and effectively.
- Ongoing updates and improvements: ClearTouch regularly updates agent assist with new features and enhancements based on customer feedback and industry trends. This ensures that organizations always have access to the latest tools and capabilities.