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The Significance of the Top Challenges Contact Centers Face in 2024
…enhance efficiency. Increased Customer Impatience In the age of instant gratification, customers have come to expect quick and efficient service. Suppose a customer contacts an e-commerce company with a product…
Read moreCompliance
…TCPA Compliance PCI – DSS Compliance HIPAA Compliance SOC Compliance STIR/SHAKEN Process DOT and TRAI Regulations TCPA Compliance TCPA compliance brings all compliance requirements under one umbrella – PCI-DSS, HIPAA,…
Read moreCustomer Problems Have Hit a Record High – What Do You Do About It?
…dropped by 4%. Most of the loss was due to customer unhappiness over how merchants addressed their complaints. Free shipping, free returns, and guaranteed refunds for fraudulent charges correlate to…
Read more10 Customer Acquisition Strategies That You Must Use Today
…look for references and reviews, demonstrate the product, and then get to the buying stage. This happens both in the B2B and B2C environments. A company’s customer acquisition strategy encompasses…
Read moreEmpowering Call Centers: The Dynamics of Call Barging and Call Whispering
Call barging and call whispering are features commonly used in call center environments to facilitate communication between agents and supervisors. Let us take a moment to define them. What is…
Read moreHow Do You Measure and Improve Customer Retention?
…Repeat purchase rate = (Number of repeat customers/Total number of customers) x 100 For example, if a company had 100 customers and 40 of them made a repeat purchase within…
Read more10 Ways to Improve Banking Customer Experience In 2024
…have become a reality in the last three years. Stringent and complex regulatory compliance is mandatory to maintain a good reputation and transactional security. You must ensure all of these…
Read moreNatural Language Compliance
Natural Language Compliance (NLC) Streamline compliance strategy with natural language integration Ensure regulatory adherence effortlessly with our integrated solution, natural language compliance. Craft and oversee compliance rules tailored to your…
Read morePrivacy Policy
…a comment on our websites or ask us a question through phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser…
Read moreEmpowering Business Communication: Unlocking the Potential of CPaaS
…software to enable seamless communication between users, customers, and employees. For example, a ride-sharing app can use CPaaS APIs to facilitate real-time voice calls between drivers and passengers, allowing them…
Read moreWhat Is Customer Effort Score (CES), and How to Measure It?
…is suitable for companies that want to gather a large volume of feedback and identify common issues in the customer journey. Let me give you an example. I recently attended…
Read moreCloud Call Center Solutions
…ensuring personalized interactions. Learn More > Security and Compliance Benefit from robust security measures and compliance with industry regulations to protect sensitive customer data and maintain trust. Learn More >…
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