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Call Bridging – The Key to Seamless Customer Experiences
…basic issues, and when the problem turns out to be more complex, the agent uses call bridging to transfer your call to the network specialist. After the specialist joins the…
Read morePrivacy Policy
…space on our website or on a third-party social media site belonging to ClearTouch.in. Demographic information. We may collect demographic information and any other information provided by you during the…
Read moreEmpowering Business Communication: Unlocking the Potential of CPaaS
…a cloud-based platform that enables businesses to integrate real-time communication features, such as voice calling, messaging, and video conferencing, into their applications and workflows. CPaaS providers offer Application Programming Interfaces…
Read moreIndustry Specialization
…collection efficiency with our platform – manual dialing, predictive dialing, and auto dialing. Manage all the compliance needs of your industry with our pre-certified platform. Learn More Download the Case…
Read moreNatural Language Compliance
Natural Language Compliance (NLC) Streamline compliance strategy with natural language integration Ensure regulatory adherence effortlessly with our integrated solution, natural language compliance. Craft and oversee compliance rules tailored to your…
Read moreHow Do You Improve Customer Service in Healthcare?
…channels – websites, chatbots, mobile apps, social media, and email. If only you respond to requests and missed requests, the perception of your healthcare facility would completely change and the…
Read moreWorkforce Engagement
…development and superior service. Learn More > Call Recording Storage Securely store and manage call recordings with our reliable storage solutions, ensuring compliance and easy access for quality assessments and…
Read moreWhat Is Customer Effort Score (CES), and How to Measure It?
…examples of organizations that have made it easy for their customers to engage with them. Amazon’s Hassle-Free Online Shopping Through the 1-Click Ordering The idea that consumers could enter their…
Read moreRevolutionizing Customer Service: The Transformative Power of Natural Language Processing
…a customer’s issue. Why is It Important to Analyze Customer Complaints? Analyzing customer complaints is crucial for several reasons: Improving Products and Services: Complaints often highlight areas where products or…
Read more10 Customer Acquisition Strategies That You Must Use Today
…around the search criteria on your website. This has to be done organically. When I search for ‘CRM software on trial,” I get directed to your website, but I don’t…
Read moreUnlocking Business Success Through Customer Service
…contact centers as a competitive differentiator – Deloitte 76% of customers say it’s easier than ever to take their business elsewhere – Salesforce These statistics clearly demonstrate that investing in…
Read moreThe Power of Screen Recording in Contact Centers: A Comprehensive Guide
…Real-Life Case Studies 1. A Telecom Company Boosts First Call Resolution Rates A large telecom company implemented screen recording to address a common issue: low first call resolution (FCR) rates….
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