Leadership

Our leaders, your partners in transforming customer experiences

Our leadership team drives innovation, excellence, and customer-centricity in every aspect of our business.

With decades of collective experience across technology, customer engagement, and business strategy, they are passionate about transforming how organizations view their customer experience function.

Meet our Indian management team

Uthaman Bakthikrishnan

Executive Vice President

Read Bio

Uthaman Bakthikrishnan

Uthaman believes in the power of creation – it gives him a real high to grow something from scratch and make it sustainable. As the Executive Vice President of ClearTouch, he helps set the strategic direction and roadmap.

In the past 8 years, he has had a successful impact on the contact center industry in India by bringing in the cloud paradigm.

He has grown ClearTouch manifold in India by helping traditional contact centers leverage the power of cloud across BFSI, healthcare, retail, and BPOs.

Prior to being a part of the founding team of ClearTouch, Uthaman had stints with ETS and Morgan Stanley. His entrepreneurial stint includes running a software product company and an IT services company focused on product development. He successfully grew both these organizations before exiting from them.

Uthaman loves sports – he plays Cricket, Tennis, and Badminton at a professional level, and sports has helped him considerably hone his management skills.

Uthaman has a bachelor’s degree in engineering from the prestigious Anna University and two MBAs from New College Institute of Management and Rutgers University.
Theivasigamani Jeganathan

Director – Revenue Engagement

Read Bio

Theivasigamani Jeganathan

Theiva is a seasoned professional who serves as the Senior Business Development and Revenue Enhancement Manager at ClearTouch.

In the past five and a half years, he has demonstrated exceptional skills in customer relationship management and tailored solutions, resulting in significant growth for ClearTouch’s existing accounts. His ability to identify opportunities and deliver value has been instrumental in scaling the existing accounts manifold.

Theiva honed his expertise at Reliance Communications, one of India’s largest telecommunications providers, before joining ClearTouch. This experience equipped him with a deep understanding of customer-centric strategies and operational excellence, which he continues to apply in his current role.

A key contributor to ClearTouch’s success, Theiva is committed to fostering enduring client relationships and advancing the company’s mission of delivering exceptional contact center solutions.

Theiva holds a bachelor’s degree in engineering from Madurai Kamaraj University.
Vinod Chandrasekar

Solutions Head

Read Bio

Vinod Chandrasekar

Vinod Chandrasekar is the Manager of Technical Operations at ClearTouch, where he plays a pivotal role in delivering seamless customer experiences through the ClearTouch contact center platform.

From pre-sales to customer delivery, Vinod is instrumental in crafting tailored solutions, successfully implementing proofs of concept (POCs), and ensuring flawless customer onboarding and operational support.

As one of ClearTouch’s founding team members in India, Vinod has been integral to its success since its inception. His technical expertise and leadership ensure the platform meets diverse customer requirements while maintaining operational excellence.

Vinod’s dedication to ClearTouch’s mission and his ability to align technical operations with customer needs make him a cornerstone of the company’s growth and customer satisfaction efforts in India.

Vinod holds a Bachelor’s degree in Engineering from Anna University and has earned industry-leading certifications from Microsoft and Cisco.
Vinith Kumar

General Manager

Read Bio

Vinith Kumar

Vinith serves as the General Manager of ClearTouch, where he oversees administration, customer relations, and operational activities across India. As a founding member of ClearTouch’s India operations, he has played a key role in the company’s growth and establishment in the region.

He has been an entrepreneur throughout his career before joining ClearTouch. His expertise in streamlining operations and fostering strong customer relationships have ensured that ClearTouch consistently delivers value-driven solutions to its clients.

Vinith’s strategic approach and dedication to ClearTouch’s mission continue to drive the company’s success and expansion in the Indian market. The blend of operational acumen and a customer-focused mindset underscores his instrumental contribution to ClearTouch’s journey in India.

Vinith has a bachelor’s degree in Commerce and a Master’s degree in Criminology from Madras University.
Dhivakar Aridoss

Marketing Head

Read Bio

Dhivakar Aridoss

Dhivakar leads the marketing function at ClearTouch, where he is responsible for positioning the brand, managing public relations, and creating opportunities that drive growth.

As the architect of ClearTouch’s marketing strategy, he has transitioned the organization to be market-driven by aligning its offerings with evolving industry needs. Dhivakar has built a robust marketing framework from the ground up, turning it into a seamless engine that effectively addresses market demands.

With a career journey that began as a call center representative, Dhivakar’s diverse professional experiences span retail and logistics roles in the UK and Singapore. He later channeled his entrepreneurial spirit into founding a logistics startup and a well-being startup before joining ClearTouch.

This unique blend of experiences, coupled with his unconventional thinking and business acumen, positions him as the ideal advocate for ClearTouch’s brand in the Indian market. His multifaceted expertise continues to make a significant impact in positioning ClearTouch as a leader in the contact center solutions space.

Beyond his professional achievements, Dhivakar is a passionate enthusiast of automobiles, fashion brands, and storytelling.

He holds a Bachelor’s degree in Physics from Madras University and a Master’s degree in International Business Management from Middlesex University (London).

Meet our global management team

Terrel Bird

Chief Executive Officer

Read Bio

Terrel Bird

A successful serial entrepreneur, Terrel L. Bird, CEO, and co-founder of TCN, has been at the forefront of Voice Over Internet Protocol (VoIP) and contact center technology for 15 years.

Before co-founding TCN in 1999, Terrel served as president of Northern Allied Steel and Propane for 16 years in Ontario, Canada. Seeking the opportunity for his young children to grow up in the States, Terrel began researching emerging technologies for a new business venture and recognized an opportunity in VoIP and contact center technology. He created TCN with a mission of implementing groundbreaking changes, following his vision of how the technology would evolve over time. Shortly after launching TCN in St. George, Utah, he made the area his home.

Under Terrel’s leadership, TCN has grown steadily and is now recognized as a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of contact center users’ needs with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspapers, collection, education, healthcare, automotive, political, customer service, and marketing.

Terrel and his team credit the lasting success of TCN to the planning efforts at the inception of the company. TCN has successfully and consistently provided the most cutting-edge contact center solutions that help its customers operate efficiently and cost-effectively by taking a consultative approach to serving customers.

Along with spending time with his wife and 10 children, Terrel has long been a fan of the great outdoors, competing in 100- to 200-mile races. He received a B.S. in accounting from Brigham Young University.
Florin Stan

Chief of Product and Development

Read Bio

Florin Stan

Florin Stan, Chief of Product and Development at TCN, has worked in the computer science industry for 30 years. With his vast experience and expertise, Florin has been pivotal in bringing numerous company products to market during his 18 years at TCN.

When introduced to computers at nine years old, he knew he had found his life passion and decided that he wanted to pursue a career in computer science. After attending the Polytechnic University of Bucharest, Florin’s skills allowed him to follow his dream and build software products based on his many ideas. He spent years doing freelance work and working as CEO of Object Data until he began working at TCN in 2003.

Since working at TCN, Florin has facilitated the launch and development of several core applications, including Platform 3, Operator, Business Intelligence, and Natural Language Compliance. His specialty is exploring AI and discovering new ways to help contact center agents be more efficient. In his free time, Florin enjoys spending time with his wife and two boys, exploring gourmet food, traveling, and daydreaming.
Darrin Bird

Chief Operating Officer

Read Bio

Darrin Bird

Darrin is the Chief Operating Officer at TCN, a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams, and driving execution. With more than 20 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans, and implementing organizational structure.

Before joining TCN, Darrin served as the Chief Operating Officer of Global Connect, another leading cloud-based dialing, and communication service provider. In this role, Darrin played an instrumental part in overseeing all facets of the organization and overarching business performance levels, including introducing several new divisions. Under Darrin’s leadership, Global Connect has grown steadily and developed platforms that have attracted major companies, including Blackboard Inc., that acquired Global Connect’s K-12 student messaging notification system. As part of TCN’s merger with Global Connect in December 2015, Darrin has leveraged his operations background to help further TCN’s presence and expertise within the contact center community.

Before Global Connect, Darrin worked at various companies, including Swift Transportation, a multi-billion-dollar transportation company as a Senior Financial Operations Analyst and PricewaterhouseCoopers as a Senior Associate.

Darrin began his career as a Certified Public Accountant (CPA) through the California Board of Accountancy. He received his bachelor’s degree in accounting and finance from Brigham Young University. A family man that enjoys spending time with loved ones and participating in outdoor recreation, Darrin is also very involved in philanthropic activities such as working to mentor youth in his community.
Jesse Bird

Chief Technology Officer

Read Bio

Jesse Bird

Jesse Bird, CTO and co-founder of TCN, has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and contact center technology for the past 15 years.

Since co-founding TCN in 1999, Jesse has been pivotal in guiding the technology team through three major iterations in their product line, including his work spearheading the launch of TCN’s new Platform 3.0. Jesse’s extensive knowledge has impacted the entire technology stack, from physical hardware and network designs to virtualized computing environments to database design and all VoIP technology types. His consultative approach to client interactions has been essential to growing the TCN brand and making it the industry leader today. Jesse has played a critical role in keeping TCN’s contact center technology at the forefront of the industry and helped create its open, tight-knit corporate culture.

TCN is recognized as a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of contact center users’ needs with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
Kerry Sherman

Executive Vice President of Business Development

Read Bio

Kerry Sherman

Kerry Sherman is the Executive Vice President of Business Development at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, including analyst, manager, and project leader.

Kerry’s career began in 1997, working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President and has played a major role in the company’s success as a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs, and collection agencies.

Kerry graduated from Brigham Young University with a B.A. in History.