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Are Traditional Customer Service Channels Losing Ground?
When customer service fails, customers turn to public reviews. Learn how businesses can improve internal feedback channels to prevent negative publicity
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Best Practices to Improve First Call Resolution Rates
First Contact/Call Resolution (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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The Key Customer Experience (CX) Trends That Make It a Revenue Driver!
Learn how omnichannel platforms, AI adoption, and human-AI integration are reshaping CX from being a cost center to a revenue driver
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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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What Can You Learn from the Customer-Centric Strategies of These Most Trustworthy Companies in the World?
Learn from top brands like Amazon, Whirlpool, and Coca-Cola how to enhance your customer centricity, from actionable strategies to emotional connections
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Is Artificial Intelligence (AI) the Animal That You Should Be Afraid Of?
Understand how AI and empathy combine to leverage customer experience with actionable insights and human connections
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.
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The Customer Experience (CX) Crisis: What Brands Must Do to Turn the Tide in 2025?
Explore insights from 2024 and discover how to enhance CX in 2025 with customer-centricity, omnichannel integration, and emotional connections
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.