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Is Artificial Intelligence (AI) the Animal That You Should Be Afraid Of?
Understand how AI and empathy combine to leverage customer experience with actionable insights and human connections
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.
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The Customer Experience (CX) Crisis: What Brands Must Do to Turn the Tide in 2025?
Explore insights from 2024 and discover how to enhance CX in 2025 with customer-centricity, omnichannel integration, and emotional connections
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Everything You Wanted to Know About Occupancy Rates in a Call Center
Call center occupancy rate is the time agents spend handling calls relative to their available working hours. A high occupancy rate is essential for call centers
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Does SWOT Analysis Help Improve Your Call Center Operations?
SWOT stands for strengths, weaknesses, opportunities, and threats. It helps call centers remain relevant, competitive, and customer-focused
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How Do You Get Your Customer Self-Service Strategy Right?
Enhance customer satisfaction and reduce costs with a robust self-service strategy, including 5 key steps to implement FAQs for seamless support.
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Quality Assurance in Call Centers Is the Key to Providing Exceptional Customer Experiences
Quality assurance is the process of improving customer experience by directly or indirectly enhancing agent performance.
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Is Customer Journey Orchestration Getting Real and Sophisticated?
Discover how orchestration engines empower financial services with seamless omnichannel integration, intent-level routing, and CRM insights.
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Call Quality Monitoring – The Key to Ensuring Exceptional Customer Experiences
Call quality monitoring is a metric that measures the quality of interactions between your agents and customers using real-time voice analytics.
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Contact Center Agents Happen to Be the Face of Your Industry!
Reduce Agent attrition rate with right technology tools, training, and mentoring programs, as well as proactive monitoring to identify areas of improvement.
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How Important Is Call Flow in a Call Center Environment?
A Call flow offers smooth, professional, and empathetic customer experience, keeping it crisp and best way to handle customer queries positively
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How Do You Ensure Exceptional Customer Experience During Holiday Shopping?
Avoid customer dissatisfaction during peak seasons with strategies like scaling support, easy returns, proactive communication, and agent empowerment.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.