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The Power of IVR: Why Your Contact Center Needs a Smart IVR System?
Learn how ClearTouch’s IVR solutions streamline interactions with intuitive workflows, real-time analytics, and seamless integrations.
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Should You Approach Artificial Intelligence (AI) as a Technology Solution?
AI should enhance cx, not complicate it. Learn how a business-first AI strategy improves CX, reduces pain points, and drives customer loyalty.
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A Comprehensive Guide on Real-Time Agent Assist Solutions in a Contact Center
Real time agent assist will drive efficiency, enhance customer satisfaction, and maintain compliance while empowering agents perform best in a contact center
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You’re Listening, But Are You Really Understanding? Embrace Conversational Intelligence
Understand why Businesses using conversational intelligence see a 25% boost in customer satisfaction and 40% higher agent productivity.
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How Do You Handle Customer Escalations to Provide Exceptional Customer Experience?
Customer escalation occurs when customer's issue are not resolved at the initial level of customer support and needs to be transferred to a higher authority.
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
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Cold Transfers vs. Warm Transfers – How Important Are They?
In a call center warm transfer provide a personalized touch, whereas cold transfers are more efficient for handling straightforward matters.
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Everything You Wanted to Know About Occupancy Rates in a Call Center
Call center occupancy rate is the time agents spend handling calls relative to their available hours. A high occupancy rate is essential for call centers