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Predictive vs. Auto Dialer – How Do You Choose?
Autodialer automatically dial telephone numbers from a given list and Predictive Dialer predict agent availability and dial multiple numbers simultaneously.
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Call Transfer vs. Call Forwarding – What Are the Differences?
Explore the differences between call transfer and call forwarding. Learn how to strategically use these features to enhance CX and meet diverse needs
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Breaking Barriers: Why You Should Look at Visually Impaired Agents for Your Contact Center Needs?
Learn how ClearTouch's contact center technology is empowering visually impaired agents. Discover how innovations are enhancing team diversity and efficiency
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Top 10 Benefits of Adopting Cloud Telephony Solutions for Remote Contact Center Agents!
Discover the top 10 benefits of cloud telephony for remote contact center agents, enhancing efficiency, flexibility, and overall customer service.
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Predictive Dialers vs. Progressive Dialers – Which One Is Right for You?
Want to know which dialer solution will work best for your call center? Analyze the use cases and key differences between predictive and progressive dialer
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How Can Analyzing Real-Time Call Center Data Help You Improve Efficiency?
Here's the 8 essential real-time data points to track for enhancing call center efficiency. Learn how monitoring these metrics can streamline business operations
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Automatic Call Distribution (ACD) – The Key to Call Center Efficiency!
Automatic call routing (ACD) routes incoming calls intelligently to agents based on location, timing, and skills. It typically works with CTI and IVR systems.
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A Complete Guide to Blended Solutions in Call Centers
Learn how blended call center help integrates with inbound and outbound calls and enhance call center efficiency, flexibility, and customer satisfaction.
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Empowering Support Engineers: Crafting Dynamic Career Paths for Success
Discover the top strategies for crafting rewarding career paths for support engineers, including skill development, mentorship programs, and growth opportunities
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The Power of Screen Capturing in Call Centers: A Comprehensive Guide
Screen recording customer calls help capture complete interactions, providing valuable training opportunities, and delivering exceptional customer service.
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Empowering Business Communication: Unlocking the Potential of CPaaS
Explore what CPaaS (Communications Platform as a Service) is: its applications, benefits, functions, and features for seamless communication solutions.
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Empowering Call Centers: The Dynamics of Call Barging and Call Whispering
Learn how call barging and call whispering techniques in call centers provide real-time feedback to agents, leading to enhanced productivity.