-
Your Call Is Important to Us, But How May I Disconnect You?
Discover strategies for handling call disconnections with efficiency while maintaining the value of customer importance.
-
The Importance of Empathy in Customer Service
Why empathy matters in customer service. ClearTouch shares 10 practical ways to train agents in active listening, emotional awareness, and personalization.
-
10 Ways Contact Center Platforms Can Enhance Personalization for a Better Customer Experience
Contact center platforms can enhance personalization to provide customers with a better experience. We will cover 10 ways in which this can be achieved.
-
Is There a Need for Better Technology and Systems to Support Frontline Employees?
This article highlights the significance of enhancing technology and systems to provide improved support for frontline employees.
-
Sticky Agent – How Does It Help to Build Better Customer Relationships?
Sticky agent help improve your customer relationships by providing the guidance & support customers expect & deserve
-
5 Practical Tips to Improve Your Customer Service
5 practical tips to elevate customer service. ClearTouch shares actionable advice on callbacks, empathy, honesty, and faster resolutions.
-
Ultimate Guide to Omnichannel Customer Experience
What is omnichannel CX? ClearTouch explains how seamless, channel-agnostic interactions increase revenue, retention, and customer satisfaction.
-
Personalization With Relevance Is Key to a Great Customer Experience
A great customer experience is all about personalization. Learn how personalization can create great customer experiences in this blog post.
-
Top Trends To Improve the Call Center Agent Performance?
Identify the latest trends to improve call center agent performance, boosting call center efficiency and customer satisfaction
-
The Types of Self-Service Capabilities That Can Boost Your Customer Experience
Explore the key self‑service tools with ClearTouch that improve response time, reduce costs and elevate customer experience in your contact center.
-
Are the Days of Waiting on the Telephone Line to Talk to an Agent Over?
Customer service is no longer about waiting on the telephone line to talk to someone. Here's what you need to know about spain's 3-min call response
-
Improving Customer Service in the State-Run Banks
In this article, we explore some of the ways banks can improve customer experience, including customer service, & digital channels