-
Call Quality Monitoring – The Key to Ensuring Exceptional Customer Experiences
Call quality monitoring is a metric that measures the quality of interactions between your agents and customers using real-time voice analytics.
-
Contact Center Agents Happen to Be the Face of Your Industry!
Reduce Agent attrition rate with right technology tools, training, and mentoring programs, as well as proactive monitoring to identify areas of improvement.
-
How Important Is Call Flow in a Call Center Environment?
A Call flow offers smooth, professional, and empathetic customer experience, keeping it crisp and best way to handle customer queries positively
-
Does It Make Sense to Measure the Call Center Shrinkage Rate?
Call center shrinkage, the percentage of time agents are unavailable for calls due to breaks, training, and other non-productive activities.
-
Why Is There a Need for a Contact Center Platform to Be Integrated With CRM Software?
Integrating a CRM into your contact center platform will help centralize customer database, unify reporting and analytics, and improve agent productivity.
-
Seven Important Things to Consider When Opting for a Contact Center as a Service (CCaaS) Platform
CcaaS platform provides you customization, pre-built integrations, Compliance, security and omnichannel features that will help you improve the CX.
-
Is ROI the Compelling Reason for You to Consider a Cloud-Hosted Contact Center?
Explore how major ROI's like infrastructure costs, agent productivity, and customer interactions can be maximized through a cloud-hosted contact center
-
Should Contact Centers Consider Measuring Average Handling Time (AHT)?
Learn how measuring Average Handling Time (AHT) with a customer-centric approach can gain a holistic view of your operational efficiency and CX
-
A Step-By-Step Guide to Migrate From Global System For Mobile Communication (GSM) Infrastructure to Cloud Telephony
How switching from Global System for Mobile Communications (GSM) to cloud telephony enhances scalability, call quality, and compliance.
-
Six Reasons Why You Should Consider Voice Analytics in Your Contact Center
Here's why implementing voice analytics system delivers real-time customer insights, enhances agent performance, and transform customers into brand ambassadors.
-
How Do You Make Use of Speech Analytics in a Call Center to Enhance Customer Experience and Ensure Regulatory Compliance?
Learn how adhering to regulatory compliance with speech analytics can protect customer rights and data, while enhancing their overall experience
-
Why Your Business Should Move to 140-Series Numbers for Marketing Calls?
Learn how switching to 140-series numbers for marketing calls is essential for compliance, customer trust, and brand reputation.