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The Customer Service Mantra That We Follow as a Contact Center Platform Provider
ClearTouch is the best customer service company. Delight customers daily by a delta.
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Telephone as the Differentiator of Customer Service
Most people reach out to customer service for a solution. It is easier to speak to someone than to chat.
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Customer Experience Strategy – Making it Meaningful!
Meeting expectations makes a meaningful customer experience. Is this as simple as it's said? Here is the best strategy that you can use.
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What Will Be the Cloud Strategy for Your Contact Center?
From business objectives to budget and platform support key factors to consider when migrating to a cloud contact center platform
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Benefits of Using List Management Services (LMS) as a Part of Your Call Center Infrastructure?
Learn about managing and organizing your data proactively by integrating (List Management Service) LMS to your call center data management
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Five Key Technology Features That Demand Generation Call Centers Need to Have
In this blog we discusson the key technology features that a demand generation call center should gave it.
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5 Things You Should Be Aware of Before Outsourcing Your Customer Service Operations
In this article we discuss about the major things you should consider before outsourcing your customer service.
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Optimizing BPO Customer Service: How to Make Your BPO the Preferred Choice for Your Customers?
How to make your BPO the preferred choice for your customers? Read the complete guide on BPO and learn more about it.
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What is Call Center Workforce Optimization (WFO)?
Detailed explanation overview of call center wfo , its key features, and how its implementation benefits overall call center operations.
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Business-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
With the help of teleconsulting, the ophthalmic care unit has been able to provide care to its patients in a better way. Cloud contact center platform infrastructure to connect with patients, from anywhere.
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ClearTouch Ensures High-Quality Calling for a Call Center by Helping Them Tide Over Low-Bandwidth Connection of Its At-Home Agents
Helping contact centers tide over low-bandwidth problems for at-home agents
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Keep Track of Everything – Should This Be Your Contact Center Mantra?
Learn how to streamline contact center metrics tracking processes and performance analysis for enhanced operational insights and improved customer service