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BFSI Contact Center Reporting and Analytics – An Opportunity to Improve Customer Experience!
If you want to improve customer experience in the banking, insurance or financial services industry, read more here.
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Why BFSI Organizations Should Move Their Contact Centers to the Cloud?
Learn 9 key reasons why moving your BFSI contact center to the cloud enhances scalability and flexibility, resulting in a positive CX
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Workforce Management (WFM) At the Center of BFSI Contact Centers!
ClearTouch cloud contact centre is the best workforce management software for contact centers. To learn more about it, click here.
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Anticipate Your Customer Needs and Expectations as a Part of Your Customer Experience
Learn how to anticipate customer needs so you can exceed their expectations and keep them coming back for more. Read more about it.
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Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
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Everything You Need to Know About Contact Center Speech Analytics
Learn how call center speech analytics software help you improve customer satisfaction and in turn increase your contact center efficiency
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How Bad Can Customer Service Get, and How Do You Avoid Them?
What makes a customer service good bad and ugly? What are the steps that we should focus to avoid poor customer service?
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You Don’t Have to Cut Corners on Your Technology Infrastructure as a Call Center!
Technology has changed the face of customer service, and the way you interact with your customers. Read more at the blog.
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Call Center Gamification – How Do You Get Your Contact Center Agents to Punch Above Their Weights While Working From Home?
Learn how to increase productivity and motivation in your call center with gamification! This guide provides examples, needs, and ideas to get you started.
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The Customer Service Mantra That We Follow as a Contact Center Platform Provider
ClearTouch is the best customer service company. Delight customers daily by a delta.
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Telephone as the Differentiator of Customer Service
Most people reach out to customer service for a solution. It is easier to speak to someone than to chat.
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Customer Experience Strategy – Making it Meaningful!
Meeting expectations makes a meaningful customer experience. Is this as simple as it's said? Here is the best strategy that you can use.