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Customer Scenarios – How Would You Deal With an Angry Customers?
Angry Customer Scenarios: How to Deal With the Angry Customer? Here are some tips on how to handle customer complaints and turn an angry customer into a satisfied one.
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How to Turn Customer Support Into a Sale? – The Omnichannel Way
Are you looking for ways to turn customer support into a sale? The omnichannel way is the best way to do it. Read more to find out about it.
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Chatbots in Customer Service – What Is It, Benefits & Use Cases
Chatbots in Customer Service: Find out how chatbots can help you improve customer satisfaction and resolve customer service issues.
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Customer Constraints Drive Customer Service – How Do You Manage Them?
Customer Constraints: In business, customer service is often seen as a necessary evil. In fact, constraints can actually drive customer service and help you manage expectations.
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Customer Feedback Survey Is the Key to Product Innovation, and So Is Customer Experience
Learn how customer feedback surveys fuel innovation by providing actionable insights, leading to improved products and services.
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Importance of Experience in Customer Experience & How to Enhance It?
In this blog post, we'll explore the role of customer experience in driving business success. We'll also look at some ways to improve customer experience.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Are you considering implementing Artificial Intelligence in your Contact Center? Here are some risks to be aware of, read more here.
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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Map Your Customer Journey to Offer a Better Customer Experience and Improve Customer Loyalty
Learn how to map the customer journey and create a path to loyalty with this step-by-step guide which can help you make improvements.
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Customer Service SLAs – What, Why, and How?
Customer Service SLA: Find out everything you need to know about customer service legal agreements in this comprehensive guide.