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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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Map Your Customer Journey to Offer a Better Customer Experience and Improve Customer Loyalty
Learn how to map the customer journey and create a path to loyalty with this step-by-step guide which can help you make improvements.
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Everything You Need to Know About How Customer Service SLAs Directly Influence Your Customer Experience
Customer Service SLA: Find out everything you need to know about customer service legal agreements in this comprehensive guide.
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The Types of Self-Service Capabilities That Can Boost Your Customer Experience
When it comes to customer experience, a positive experience can make all the difference to your business. Here are various different ways you can enhance your customer experience. Read more here.
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It Is Time for PSBs to Roll Up Their Sleeves and Start Enhancing Their Service Quality
Banks and other PSBs have been lagging in enhancing their service quality. A new regulatory regime is here to usher in a better service culture. Read more here.
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Do Contact Center Agents Struggle to Handle Customer Queries?
Customers expect a great deal from their support providers. Do you know how to handle these expectations? Read our blog to find out how you can help your agents deliver a seamless customer experience.
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What Does the Future of the Call Center Industry Look Like?
The future of call centers in India: There are new ways to get the message across to customers and much more that you need to know about the future of the call center industry.
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What Are the Reasons for Poor Customer Service?
In this blog post, we'll explore some of the most common reasons for poor customer service, with examples. Check it out.
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Customer-Centric Approach in Retail Banking Is the Way Forward, Says the Finance Minister of India
Welcome to our customer-centric approach to retail banking. Learn more about our approach to retail banking and how we can help you achieve your financial goals.