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An Epic Customer Service Failure and What You Can Learn From It!
Learn how to effectively handle service issues and retain customers like a pro with expert strategies and tips. Don't let customer satisfaction slip away.
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Y2K, Amazon, Black Friday, and Contact Center Automation
The Y2K bug, a potential computer flaw looming on January 1, 2000, stemmed from using two-digit year codes in programming from the 1960s to the 1980s.
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How Technology Has Transformed Customer Service for the Better?
In the late 1990s, I used sites like Fabmall and Maalamall to do online transactions.
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Customer Touchpoints – The Precursor to Providing Exceptional Customer Experiences
Learn about customer touchpoints, their importance, and how to identify them. Discover why understanding customer touchpoints is crucial for effective marketing and customer experience.
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Customer for Life – What Does It Mean?
Discover the meaning of "customer for life" and its importance in building long-term relationships with customers. Learn the best practices to create it.
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Six Excellent Customer Experience Examples to Take Inspiration From
In this article, we discuss 6 best customer experience examples that will help you to acquire new customers and reduce customer churn.
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Active Employee Listening Can Propel a Customer-Centric Culture
Learn more about the benefits of active employee listening in building a customer-centric culture. Discover the benefits of listening to your employees and how it can positively impact your customer satisfaction and loyalty.
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Has Customer Experience (CX) Found a Seat in the Boardroom?
Discover why customer experience is crucial for businesses and how it must begin at the top level of decision-making.
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10 Ways to Improve E-Commerce Customer Experience
Learn how to improve eCommerce customer experience and drive more sales with these 10 tips. Find out how to take your online store to the next level.
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What Is Customer Segmentation, and Why Is It Essential for Your Business?
Learn more about customer segmentation and how it can help you better understand your target market, improve marketing efforts, and increase sales for your business.
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What Is Customer Effort Score (CES), and How to Measure It?
In this blog post, we'll explain what the customer effort score is and how you can measure it. We'll also provide some tips on how to improve your CES score.
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Why Is Customer Experience Broken at Most Organizations?
In this blog post, we'll explore some of the common causes of a broken customer experience and offer some tips on how to fix it.