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IVR in Healthcare – How Does It Help Enhance Patient Interactions and Engagement?
Discover how IVR can automate routine interactions, providing 24/7 availability to enhance patient care and engagement with ease and high quality.
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Click-to-Call Is the Way to Go to Provide Immediacy and Convenience to Your Customers!
Learn how click-to-call boosts customer service in healthcare, finance, and travel industries, and how integrating it with ClearTouch enhances customer engagement
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The Significance of the Top Challenges Contact Centers Face in 2025
With the strategic implementation of AI-powered CX strategies, security concerns are significantly decreasing. In CallMiner CX Report, AI is already transforming CX
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10 Steps to Building a Customer Experience Function
Follow these 10 simple steps for building a customer experience function. This guide will help you cultivate lasting customer relationships.
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Four Ways to Deliver a Patient Experience in Healthcare
Here are four best ways to deliver an exceptional patient experience in healthcare industry. Check out this article for more update.
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Asynchronous Chat Will Fuel the Future of Customer Experience
Discover if asynchronous chat is the future of customer service. Learn about the advantages and potential drawbacks of this communication method for businesses and customers.
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Conversational AI: Check out this blog post to learn about how conversational AI bots may one day outnumber human conversations.
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How to Improve the Patient Experience in Healthcare?
The right technology can make a big difference in improving patient experience. Here are some tips to help you make the best decision for your healthcare needs
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Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
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How Do You Improve Customer Service in Healthcare?
The challenges in healthcare facility are specific to the size of the hospital and the specialties offered. Here are 5 ways improve the Customer service challenges.
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Use Cases of Voice Analytics in a Contact Center
Voice analytics transforms call center operations using real-time use cases like compliance monitoring, and self-service optimization
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Business-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
With the help of teleconsulting, the ophthalmic care unit has been able to provide care to its patients in a better way. Cloud contact center platform infrastructure to connect with patients, from anywhere.