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IVR in Healthcare – How Does It Help Enhance Patient Interactions and Engagement?
Discover how IVR can automate routine interactions, providing 24/7 availability to enhance patient care and engagement with ease and high quality.
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Click-to-Call Is the Way to Go to Provide Immediacy and Convenience to Your Customers!
Learn how click-to-call boosts customer service in healthcare, finance, and travel industries, and how integrating it with ClearTouch enhances customer engagement
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The Significance of the Top Challenges Contact Centers Face in 2025
With the strategic implementation of AI-powered CX strategies, security concerns are significantly decreasing. In CallMiner CX Report, AI is already transforming CX
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10 Steps to Building a Customer Experience Function
Follow these 10 simple steps for building a customer experience function. This guide will help you cultivate lasting customer relationships.
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Four Ways to Deliver a Patient Experience in Healthcare
Here are four best ways to deliver an exceptional patient experience in healthcare industry. Check out this article for more update.
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Asynchronous Chat Will Fuel the Future of Customer Experience
Asynchronous chat is the future of customer service. Learn about the advantages and potential drawbacks of this communication method.
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Conversational AI: Check out this blog post to learn about how conversational AI bots may one day outnumber human conversations.
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How to Improve the Patient Experience in Healthcare?
The right technology can make a big difference in improving patient experience. Here are some tips to help you make the best decision for your healthcare needs
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Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
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How Do You Improve Customer Service in Healthcare?
The challenges in healthcare facility are specific to the size of the hospital and the specialties offered. Here are 5 ways improve the Customer service challenges.
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Use Cases of Voice Analytics in a Contact Center
Explore 3 voice analytics use cases that transform call center operations – real-time applications like compliance monitoring and self-service optimization
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Business-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
With the help of teleconsulting, the ophthalmic care unit has been able to provide care to its patients in a better way. Cloud contact center platform infrastructure to connect with patients, from anywhere.