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No More Wasted Hours – How Hold Queue Monitoring (HQM) Improves Call Center Productivity and Transforms Customer Experience (CX)
Explore how Hold Queue Monitoring (HQM) boosts RCM call center productivity, reduces agent burnout, and accelerates healthcare revenue cycles.
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From Cuts to Comebacks: Look at How Companies Are Rethinking AI in Customer Support
AI improves efficiency, but empathy builds trust. Learn from Salesforce and Klarna how to balance AI in customer service for future-ready CX.