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Stop Losing Leads at Hello: How Automatic Call Distribution Boosts Conversions
Learn how Automatic Call Distribution (ACD) ensures leads reach the right agent fast, improving conversions, FCR, and customer satisfaction.
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Nobody Wants to Call You Except When They Do: The Future of Voice in Customer Service
Learn why digital self-service is rising, and when customers choose phone support, and how to optimize hybrid customer experience channels.
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The Future of CX Metrics: Measuring Journeys, Effort & Outcomes
Did you know legacy CX metrics like AHT and CSAT are outdated. Explore future-ready KPIs like JCR, CES, CQ, and TTV that measure effort, outcomes, and loyalty.
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From Cuts to Comebacks: Look at How Companies Are Rethinking AI in Customer Support
AI improves efficiency, but empathy builds trust. Learn from Salesforce and Klarna how to balance AI in customer support for future-ready CX.
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The Hidden Bill of Scale: Turning Contact Center Capex Into Everyday Operational Efficiency
Learn how cloud contact centers reduce costs, improve operational efficiency, and enable scaling. Learn the ROI of moving from on-premise to cloud solutions.
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When AI Misses the Mark: Why Personalization Falls Short and How to Fix It?
Most AI in customer service disappoints, with 60% satisfied, but 88% preferring humans. Learn how how AI + human empathy transforms customer service
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Still Struggling with Debt Recovery Rates? Here’s How AI Can Change the Game
Explore how AI in debt collection improves recovery rates by automating, personalizing customer interactions, and reducing friction
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Cloud Contact Center Migration: Risks, Realities, and How CX Leaders Can Avoid Disruption
Worried cloud contact center migration will disrupt business? Learn risks, realities, and best practices CX leaders use to ensure a smooth transition.
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What CEOs Can Learn from Spending Time with Customers?
Learn why leaders like Bill Gates and Deepinder Goyal use real customer conversations to build trust, uncover issues early, and drive meaningful innovation
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Affordable AI for Contact Centers: 8 Strategies That Won’t Break the Bank
Here are 8 practical strategies to implement powerful AI in your contact center without high costs, hidden fees, or enterprise-only pricing.
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When Processes Kill the Experience: How to Get Customer Support Right Without Losing the Soul?
Discover how scaling support processes can hurt CX and how to fix it. Real stories, lessons, and a path to building empathetic, effective customer service.
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When 99.9 Percent Isn’t Good Enough in Customer Experience
What if one rare error cost you a loyal customer? Learn how to spot, handle the edge cases, and prevent rare but critical moments to fortify your cx