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Contact Center Agents Happen to Be the Face of Your Industry!
Reduce Agent attrition rate with right technology tools, training, and mentoring programs, as well as proactive monitoring to identify areas of improvement.
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Six Reasons Why You Should Consider Voice Analytics in Your Contact Center
Here's why implementing voice analytics system delivers real-time customer insights, enhances agent performance, and transform customers into brand ambassadors.
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How Do You Make Use of Speech Analytics in a Call Center to Enhance Customer Experience and Ensure Regulatory Compliance?
Learn how adhering to regulatory compliance with speech analytics can protect customer rights and data, while enhancing their overall experience
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Why Should You Choose Voice Analytics Over Traditional Call Monitoring?
Key differences between Voice Analytics and Traditional Call Monitoring and which one can benefit your organization in the long run.
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Your Call Is Important to Us, But How May I Disconnect You?
Discover strategies for handling call disconnections with efficiency while maintaining the value of customer importance.
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Elevating Customer Experience: The Technology Way
Elevate your customer experience using contact center technology. Enhance customer satisfaction, efficiency, and growth in your contact center.
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The Cornerstones of Customer Service – How Do You Improve Them?
Discover the essential cornerstones of exceptional customer service and unlock strategies to enhance them. Elevate your customer experience with proven techniques and expert insights.
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Importance of Customer Sentiment Analysis for Your Business
In this article, we'll explore six use cases of customer sentiment analysis and how you can use it to improve your business. Read on to learn more.
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How Do You Offer Tailormade Services to Your BFSI Customers?
ClearTouch helps BFSI companies implement Contact centre solutions to provide better customer experience, attract more customers and ultimately drive revenue.
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Voice Analytics Enhancing Customer Experience in the Banking and Financial Services Industry
Voice analytics software is used in a variety of ways such as call centers, healthcare, banking, and retail. Want to know more? .
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Fundamental Customer Service Strategy – Is Having the Right Technology Platform
Learn more about the fundamental customer service strategy that will help you improve customer satisfaction and retention.
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Everything You Need to Know About Contact Center Speech Analytics
Learn how call center speech analytics software help you improve customer satisfaction and in turn increase your contact center efficiency