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Does It Make Sense to Measure the Call Center Shrinkage Rate?
Call center shrinkage, the percentage of time agents are unavailable for calls due to breaks, training, and other non-productive activities.
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Why Is There a Need for a Contact Center Platform to Be Integrated With CRM Software?
Integrating a CRM into your contact center platform will help centralize customer database, unify reporting and analytics, and improve agent productivity.
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How Is WhatsApp Messaging Transforming the Customer Experience Space?
WhatsApp offers businesses a trusted platform to enhance customer experience. From discovery to post-sales support, it spans the entire customer journey.
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AI Virtual Assistants Will Be Key In Providing Exceptional Customer Experiences
AI virtual assistants helps transform your customer experience as they offer personalized, intuitive, and efficient solutions across industries.
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What Are the Most Common Cloud-Based Contact Center Security Challenges, and How Do You Mitigate Them?
Are you worried about threats and vulnerabilities in your on-premises data centers? Prioritize security with a cloud contact center to safeguard your business.
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Seven Important Things to Consider When Opting for a Contact Center as a Service (CCaaS) Platform
CcaaS platform provides you customization, pre-built integrations, Compliance, security and omnichannel features that will help you improve the CX.
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Call Scripting Is Essential to Ensure Smoother Customer Conversations and Exceptional Customer Experiences
Learn how call scripting helps call center agents with effective phrases, questions, and responses to better address customer needs.
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Why Should You Consider WhatsApp Integration as a Part of Your Customer Experience Strategy?
Learn how integrating WhatsApp into your call center platform enhances CX through seamless communication, automation, media support, and intelligent routing.
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IVR in Healthcare – How Does It Help Enhance Patient Interactions and Engagement?
Discover how IVR can automate routine interactions, providing 24/7 availability to enhance patient care and engagement with ease and high quality.
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When Was the Last Time You Asked a Direct Question to Your Customers?
Learn how uncovering customer insights, realigning messages, and building trust can lead to improved retention, loyalty, and CX enhancements.
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How Do Cloud Contact Centers Help Banks With Their Regulatory Compliance Needs?
Understand how security, flexibility, and automation in cloud solutions empower banks to achieve regulatory compliance and enhance client satisfaction.
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Inconvenience Today for a Better Tomorrow – Empathize, Don’t Apologize!
How empathy in customer service builds loyalty. Replace apologies with genuine solutions. Explore examples and strategies for stronger connections
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.