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Do Customers Hold Grudges After a Bad Experience?
Negative experiences can lead to long-term customer churn. In this blog post, we'll explore why customers hold grudges and how you can avoid it in your business.
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Customer-Centricity Is the Secret to Customer Happiness!
Are you looking to be more customer-centric? Here are 8 things you can do to make sure you're putting your customers first.
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How Do You Put Your Customer in Control of the Customer Experience?
Learn how customers have the best experience with your product, and how it is essential to put them in control of the customer experience.
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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Conversational AI: Check out this blog post to learn about how conversational AI bots may one day outnumber human conversations.
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How to Improve the Patient Experience in Healthcare?
The right technology can make a big difference in improving patient experience. Here are some tips to help you make the best decision for your healthcare needs
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Customer Scenarios – How Would You Deal With an Angry Customers?
Angry Customer Scenarios: How to Deal With the Angry Customer? Here are some tips on how to handle customer complaints and turn an angry customer into a satisfied one.
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How to Turn Customer Support Into a Sale? – The Omnichannel Way
Are you looking for ways to turn customer support into a sale? The omnichannel way is the best way to do it. Read more to find out about it.
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Chatbots in Customer Service – What Is It, Benefits & Use Cases
Chatbots in Customer Service: Find out how chatbots can help you improve customer satisfaction and resolve customer service issues.
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Explore WFO (Workforce Optimization) and WFM (Workforce Management) insights tailored for contact centers for improved customer service.
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Customer Constraints Drive Customer Service – How Do You Manage Them?
Customer Constraints: In business, customer service is often seen as a necessary evil. In fact, constraints can actually drive customer service and help you manage expectations.
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Customer Feedback Survey Is the Key to Product Innovation, and So Is Customer Experience
Learn how customer feedback surveys fuel innovation by providing actionable insights, leading to improved products and services.
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Importance of Experience in Customer Experience & How to Enhance It?
In this blog post, we'll explore the role of customer experience in driving business success. We'll also look at some ways to improve customer experience.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.