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Customer Feedback Survey Is the Key to Product Innovation, and So Is Customer Experience
Learn how customer feedback surveys fuel innovation by providing actionable insights, leading to improved products and services.
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Importance of Experience in Customer Experience & How to Enhance It?
In this blog post, we'll explore the role of customer experience in driving business success. We'll also look at some ways to improve customer experience.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Are you considering implementing Artificial Intelligence in your Contact Center? Here are some risks to be aware of, read more here.
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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Map Your Customer Journey to Offer a Better Customer Experience and Improve Customer Loyalty
Learn how to map the customer journey and create a path to loyalty with this step-by-step guide which can help you make improvements.
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Customer Service SLAs – What, Why, and How?
Customer Service SLA: Find out everything you need to know about customer service legal agreements in this comprehensive guide.
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The Types of Self-Service Capabilities That Can Boost Your Customer Experience
When it comes to customer experience, a positive experience can make all the difference to your business. Here are various different ways you can enhance your customer experience. Read more here.
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It Is Time for PSBs to Roll Up Their Sleeves and Start Enhancing Their Service Quality
Banks and other PSBs have been lagging in enhancing their service quality. A new regulatory regime is here to usher in a better service culture. Read more here.
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Do Contact Center Agents Struggle to Handle Customer Queries?
Customers expect a great deal from their support providers. Do you know how to handle these expectations? Read our blog to find out how you can help your agents deliver a seamless customer experience.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.