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Customer Appreciation Ideas – 10 Ways to Thank Customers
Check out these 10 customer appreciation ideas that will help you build customer loyalty and keep them coming back for your service.
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What Is a Contact Center as a Service (CCaaS)?
Learn the Importance, features and benefits on CCaaS (Contact Center as a Service) in boosting your contact center efficiency and customer satisfaction
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What Is Customer Churn, Calculations, and How Do You Prevent It?
Customer churn rate is the percentage of customers who've stopped using an organization's product or service during a specific time.
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Enhancing Customer Engagement through Digital Channels
Enhancing Customer engagement through various digital channels will allowing you to track the context of customer support and buying journeys
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Customer Experience Management (CXM) – What Is It, and Why Does It Matter?
Customer Experience Management: From understanding your customer we'll show you how to take your CXM to the next level.
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What is Your Customer Relationship Lifecycle in CRM?
Customer relationship lifecycle stages in a CRM, including Reach, Acquisition, Nurture, Retention, and Advocacy, for effective CX
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10 Ways of Building Rapport with Customers
Discover 10 effective ways to build lasting rapport and strong customer relationships that drive business success.
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Top Trends To Improve the Call Center Agent Performance?
Identify the latest trends to improve call center agent performance, boosting call center efficiency and customer satisfaction
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How Does Employee Experience Impact Customer Experience?
Check out our blog post to learn more about EX and CX, and how they can work together to create a positive experience for your customers.
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What Is the Difference Between Customer Service and Customer Support?
Customer support focuses on solving technical issues, while customer service addresses needs across the entire customer journey.
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Why Small Businesses Should Focus on Customer Experience?
In today's business world, the customer experience is everything. How can small businesses provide a great customer experience?
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Why Should Data Management Services Be a Crucial Part of Your Contact Center Platform?
Learn about the importance of data management service for contact center platforms. How it can help improve customer satisfaction and operational efficiency.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.