-
What Is Botshit? How Do You Prevent Botshit Scenarios?
Integrate AI in customer service effectively. Use rigorous testing, continuous training, and human intervention to ensure accurate chatbot responses.
-
Predictive Dialers vs. Progressive Dialers – Which One Is Right for You?
Want to know which dialer solution will work best for your call center? Analyze the use cases and key differences between predictive and progressive dialer
-
Generative AI – Is It a Boon or a Bane in Customer Service?
Explore the impact of Generative AI on customer service. Is it a revolutionary tool for enhancing CX , or does it pose significant risks?
-
How Can Analyzing Real-Time Call Center Data Help You Improve Efficiency?
Here's the 8 essential real-time data points to track for enhancing call center efficiency. Learn how monitoring these metrics can streamline business operations
-
Mobile First Customer Experience – It Is Here to Stay!
Elevate your mobile app's customer experience with seamless navigation, personalized services, and enhanced user interaction, mirroring top industry standards
-
Automatic Call Distribution (ACD) – The Key to Call Center Efficiency!
Automatic call routing (ACD) routes incoming calls intelligently to agents based on location, timing, and skills. It typically works with CTI and IVR systems.
-
Here Are Some Compelling Reasons for the Adoption of Cloud Contact Center Software
Top 5 Compelling Reasons to Migrate to Cloud Contact Center Software to Transform Your Customer Interactions for Unparalleled Scalability and Efficiency
-
Why Choose Live Chat – Here Are Some Compelling Reasons
Learn more on enhancing customer experience with live chat. Connect instantly, resolve queries, and provide personalized support for customers.
-
How Do You Make Your Customer Experience a Memorable One?
From strategizing to mastering customer experience, learn how to exceed customer expectations and stand out in the competitive market with ClearTouch.
-
A Complete Guide to Blended Solutions in Call Centers
Blended call center uses automatic call distribution for inbound routing and predictive dialing to minimize wait times, and connect agents to outbound calls.
-
Artificial Intelligence in Customer Service – Is It for Real?
Explore how the adoption of AI-driven chatbots helps provide a top-notch customer experience. From banking to healthcare, AI enhances customer service.
-
Empowering Support Engineers: Crafting Dynamic Career Paths for Success
Discover the top strategies for crafting rewarding career paths for support engineers, including skill development, mentorship programs, and growth opportunities
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.