BPO Call Center Software
Flexible, secure, and feature-rich call center software
Trusted by 1500+ customers. 24/7 customer service is key to being successful as a business process outsourcing function. You have to be available anywhere and on any device. We have got you covered with our BPO call center software that is cloud-hosted.
We have migrated BPOs onto our platform within 48 hours without any business disruptions.
Request a DemoOur Platform Features: BPO Call Center Solution
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Integrations
Tight integration with industry-leading CRMs, helpdesk software, and other best-of-breed IT solutions. A single view of customers across interfaces.
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Remote Working Ready
Pure cloud infrastructure with multi-location, multi-tenant and work-from-home capabilities. All you need are a functional Internet and a browser.
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Ease of Engagement
All the features are bundled together on a per-minute pricing model. No long-term contracts. No minimum commitments. You pay only for what you use.
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Intelligent Routing
Supports all forms of routing and distributes the calls accordingly – skills-based routing, location-based routing, language, and time-based routing.
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Reporting
Supports custom report creation in multiple formats. You can segment groups, customers, and processes for client-specific reporting and compliance.
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Voice Broadcasting
Automated Voice Broadcasting (AIVMS) that can be used for customer engagement, promotions, sending reminders, and conducting surveys.
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Call and Screen Recording
Call recording and screen recording to monitor agent performance and improve efficiencies. This can help with agent training and dispute resolution.
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Lower TCO
Completely managed infrastructure with low entry barriers. No need for servers, data center space, and resources to manage and maintain the platform.
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Dialers
Support for predictive, preview, manual, conditional, and sequential dialing – flexible to use different dialers for different process needs.
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Cloud Migration
Migrate your disparate infrastructure and on-premise solutions to the cloud within 48 hours, allowing your agents to work from anywhere seamlessly.
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Scale Up and Down
Scale up and down the number of agents based on your business spikes at a moment’s notice. You don’t need to provision licenses to add agents.
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Custom Dashboards
Analyze real-time metrics and create dashboards. Create and schedule reports for efficient workflow. View historical data in charts and graphs.
Working of BPO Call Center Software
Your agents can connect to our cloud-hosted platform from anywhere in the world. Our platform with intelligent routing capabilities – skill-based, location-based, time-based, and customer need-based- can route the calls to the right agents, ensuring first call resolutions.
With our intelligence and reporting capabilities, your managers would have real-time visibility on the agents’ status and control quality and performance.
Our BPO call management software platform has inbound call solutions, outbound services, and blended solutions with multiple dialing options. When your business scales, you don’t have to worry, as our platform allows you to scale up and down at a moment’s notice.
Want to check how our platform fits your needs
Advantages of BPO Call Center Software
ClearTouch Operator supports omnichannel experience across all channels and interfaces – it allows agents to engage with customers through their preferred medium. Besides, compliance with HIPAA, PCI-DSS, GDPR, TCPA, FDCPA, Reg-F, SOC2, and Fedramp helps address customer needs from different verticals. Features like workforce management, analytics, and reporting make it easy for BPOs to optimize resource utilization while improving efficiency and driving informed decisions.
The high flexibility and scalability of the platform make it easy for BPOs to expand operations based on client needs. You can scale up and down without minimal business disruptions. The work-from-home capabilities of the platform allow BPOs to manage remote teams, enabling flexible workforce deployment while maintaining high service and quality levels. Besides, you can onboard a new client onto the platform within 24 to 48 hours.
Frequently Asked Questions
What is BPO call center?
Business Process Outsourcing (BPO) refers to the process of outsourcing the management and operation of secondary business processes to a third-party service provider.
BPOs help you save tons of time, money, and resources by streamlining their business process management (BPM).
BPO call center software helps you provide excellent customer experiences. It can help you address tons of customer calls to address your customer needs, concerns, and issues quickly. With intelligent routing and IVR-based routing, you can guide your customers to the right agents to quickly resolve their challenges.
Why use a cloud-based BPO call management software?
Cloud-based BPO call center software is hosted on the cloud by a service provider. It allows you to access it anywhere, anytime, and from any device.
All you need is an active browser and working Internet connectivity. It can be used from anywhere – office, home, or hybrid. You don’t have to be restricted to geography to attract talent.
You can easily integrate your CRM, helpdesk, ERP, and other best-of-breed solutions with your cloud BPO software.
You can easily migrate or set up the cloud call center platform within 48 hours. It has lower upfront costs and easy maintenance – all at a subscription cost on a pay-as-you-go model.
What kind of dialers are needed, and what features should you look at?
It should support predictive, automatic, preview, and manual dialing. Besides, it should have IVR support, voicemail, call transferring, group conferencing, call, and screen recording features.
The system should allow the following:
- Call queue management
- Automated call distribution (ACD)
- IVR menus to guide callers to agents
- Intelligent routing – skill-based, time-based, location-based, and customer-need based
- Integration with CRMs, Helpdesk, ERP, and other best-of-breed solutions to have a single customer view on the platform
With cloud call centers, you would get your dialers, telephony, maintenance, and support services – all at a per-minute pricing
My customers insist on compliance and data security. How do you address them?
Our platform complies with TCPA, Reg F, HIPAA, HL7, and FDCPA regulations. Besides, we are compliant with PCI-DSS.
We constantly keep working on compliance and security requirements across verticals and geographies, ensuring them in the quickest possible times.
We work with some of the best infrastructure providers for cloud deployment, interconnects, and calling to ensure we offer our customers the best.
I am worried about support. What kind of customer support do you provide?
Support is the key reason we haven’t had a customer churn in the last 5+ years. Most customers remain with us because of our support and the ease with which they can work.
Does this sound interesting to you?
We are available on voice, email, SMS, and WhatsApp 24×7.
What can I look forward to when I evaluate your call center solution?
The list is vast, but here is the summary.
- Per-minute charges – include dialers, voice, and integrations
- First-time customization inbuilt at no additional cost
- 95% of support issues are addressed immediately
- Save 100s of hours on reporting and intelligence
- No contract or no minimum commitments
- >99% uptime of the platform
- Security and redundancy
- Workforce management & optimization
- List management services
- Derive insights out of data using analytics
What makes your call center solution the best choice for us?
You can try it for yourself with our 15-day pilot.
Besides, if this is any comfort for you, we are a pure-play cloud call center solution and have been in business for more than 22 years.
We work with 1500+ customers across 150+ countries, with more than 2 billion call volumes to date.
We have 100%, referenceable customers.
Related Resources
See how an outbound call center used our platform to scale its voice process within 48 hours.
Download the Case Study