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Data and Cloud Security

Data and cloud security that keeps you one step ahead

Our cloud contact center platform is built with enterprise-grade security at its core, ensuring your business operates with confidence and trust. We secure your data with end-to-end encryption, 24×7 threat monitoring and regulatory adherence, our platform meets global standards and regulations, offering unparalleled protection for your customers.

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Seamless security of your contact center

Custom security designed for modern contact centers.

Data sovereignty

Flexible solutions that comply with regional data residency laws, ensuring your data remains in your region.

Access control

Role-based access, real-time monitoring, and audit trails provide visibility and control of your security.

Automatic updates

Automated security updates and patches that help protect the platform against threats and vulnerabilities.

Why Is Our Data and Cloud Security a Clear Differentiator?

Unlike other providers, our comprehensive approach to data protection, with enterprise-grade encryption, real-time monitoring, and robust access controls, ensures your data remains secure at all times.

We maintain a proactive stance with automated updates, compliance with regional data residency laws, and disaster recovery measures, providing you with a fully protected cloud solution.

Our platform’s ability to balance security, scalability, and flexibility makes it a unique choice for businesses seeking a trusted partner in data and cloud security – allowing you to focus on growth while we manage your security concerns.

Explore all of our contact center software features

Our Credibility

We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this—we haven’t had a customer churn in our last seven years of operations in India.

We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.

With unparalleled features, integrated infrastructure, and enterprise-grade security, you don’t have to look beyond ClearTouch Operator.

Our Data and Cloud Security Advantage

Check out all the benefits for your business.

Customer trust

Our commitment to robust data encryption security, data sovereignty, and regulatory adherence helps instill confidence in your customers. By adhering to stringent data protection standards, we ensure that your customer’s sensitive information is always safeguarded. This strengthens customer loyalty and enhances your reputation, making your business a trusted partner for clients.

Reduced risk due to data breaches

We mitigate data breaches through continuous monitoring, encryption, and secure access controls. Staying up-to-date with the latest security protocols helps us reduce the likelihood of unauthorized access to customer data. Our proactive approach to security helps shield you from potential financial and reputational damage.

Scalable security

Our cloud platform is designed to scale seamlessly, ensuring that as your data volume increases, your security infrastructure remains robust. Whether you’re expanding to new markets or introducing new services, we provide the flexibility to adjust security measures with minimal disruption to your operations.

Improved operational efficiency

We automate most of the security processes, like reporting, auditing, and data protection management. This not only reduces the workload of your internal teams but also ensures consistent and accurate security reporting. This allows you to focus on providing exceptional customer experiences.

We managed to roll out our platform for 500 agents within 2 days for a leading bank

We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting.

Frequently Asked Questions

Is ClearTouch cloud infrastructure secure?

Our cloud infrastructure is built with advanced security protocols to protect against data breaches and unauthorized access. We employ enterprise-grade security measures like encryption, access control, and continuous monitoring to ensure that your data remains secure at all times. With these, we ensure that your business and customer data are always protected.

Where are ClearTouch’s data centers hosted?

We partner with Google Cloud (GCP) to host our platform, and we have a presence in seven locations worldwide catering to the needs of our customers. This helps us offer data redundancy and failover while ensuring data sovereignty and meeting geography-specific security needs.

What is ClearTouch’s approach to data encryption?

We employ end-to-end encryption for data both in transit and at rest. All sensitive data is encrypted with advanced encryption algorithms, ensuring that unauthorized parties cannot access or read the data. This encryption is implemented at every layer of the platform to safeguard data from any point of vulnerability, making sure that your data remains secure throughout its lifecycle.

What measures does ClearTouch take to ensure the data is secure?
  • Access control: Role-based access and authentication protocols ensure that only authorized personnel can access sensitive data.
  • Continuous monitoring: Real-time monitoring and automated alerts help detect and mitigate any potential security threats.
  • Vulnerability and patch management: Assess the infrastructure for known vulnerabilities and patch updates to ensure platform security hardening.
  • Security audits: Routine internal and external security audits assess the platform’s security posture with industry needs.
  • Data redundancy and backup: Data backups and disaster recovery plans ensure data availability and integrity.
What is ClearTouch’s cookie policy?

We use cookies to enhance user experience, analyze site traffic, and personalize content. Our cookie policy ensures transparency by informing users of the types of cookies used and their purpose. We provide users the option to manage cookie preferences via their browser settings, including opting out of non-essential cookies. We are committed to protecting user privacy and complying with data protection regulations.

How does ClearTouch handle data breaches and incidents?

In the unlikely event of a data breach or security incident, we follow a strict incident response protocol. Our response team will quickly assess the situation, contain the breach, and investigate the cause. We promptly notify all affected customers and work with them to mitigate any potential risks. We also conduct post-incident reviews and implement preventive measures to avoid future incidents.

How does ClearTouch ensure scalability while maintaining security?

Our cloud infrastructure is designed for scalability at the click of a button. It allows you to scale up and down without compromising security. Security measures, such as automated updates, encryption, and access control, are dynamically applied to ensure that your data remains secure as you scale your operations.

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