Live Chat
Connect faster, serve better: Elevate customer support with chat solutions
Engage your customers effortlessly and expedite issue resolution with our dynamic chat solution. By facilitating agent-involved chat interactions, we ensure seamless communication between you and your customers, fostering greater efficiency and satisfaction. Stay connected and deliver exceptional support experiences with our chat solution.
Request a DemoTransform your customer support with the power of live chat solutions
Elevate customer support with Live Chat features.
Integration
Integrate Live Chat with email, phone, and social media, ensuring a cohesive, omnichannel customer experience.
Real-time communication
Enable two-way communication between agents and customers, allowing immediate assistance and problem resolution.
Analytics
Track chat metrics, monitor agent performance, and gain insights into customer behavior, enabling optimization.
Why ClearTouch’s Live Chat?
Unlike other providers, our Live Chat can be easily configured and operationalized within hours. It comes with seamless integration, advanced analytics, and unparalleled reliability, ensuring efficient and effective customer interactions.
With our Live Chat, you can deliver personalized experiences to each customer, fostering stronger relationships and enhancing satisfaction. Our solution empowers you to connect with customers deeper and exceed their expectations with tailored responses based on customer data.
Our Live Chat includes features like chat transfer, internal notes, and agent-to-agent messaging to facilitate collaboration and knowledge sharing.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s live chat.
Explore all of our contact center software features
Our Live Chat Advantage
Check out all the benefits for your business.
Intelligent chat routing
Leverage advanced routing algorithms to match customers with the most qualified agents based on skillset, language proficiency, or department specialization. Intelligent chat routing ensures customers receive prompt and relevant assistance, improving first-contact resolution rates and customer satisfaction.
Customizable chat widgets
Tailor the look and feel of your chat interface to match your brand’s identity and style with customizable chat widgets. Our Live Chat offers a range of customization options, including branding elements, colors, fonts, and widget placements, allowing you to create a cohesive and branded chat experience that aligns with your company’s image and values.
Chatbot integration
Enhance efficiency and scalability by integrating AI-powered chatbots into your Live Chat environment. Our Live Chat seamlessly integrates with chatbot platforms to automate routine tasks, answer common inquiries, and provide 24/7 support, freeing agents to focus on more complex issues and high-value interactions.
Customer contextual insights
Gain valuable insights into customer behavior, preferences, and history with robust analytics and reporting features. Our Live Chat provides detailed analytics dashboards and reports that capture key metrics such as chat volume, response times, customer satisfaction scores, and chat outcomes, empowering you to optimize performance and drive continuous improvement.
Multichannel support
Extend the reach of your customer support operations beyond traditional chat channels with our Live Chat’s multichannel support capabilities. Seamlessly integrate chat functionality into your website, mobile app, social media platforms, and messaging apps to provide consistent and accessible support experiences across all customer touchpoints.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response (IVR) and Automated Voice Broadcasting.
Frequently Asked Questions
How does Live Chat benefit contact center operations?
Live Chat offers several benefits for contact center operations, including increased efficiency, reduced costs, and improved customer satisfaction. By providing real-time customer support, agents can handle multiple chat sessions simultaneously, leading to shorter wait times and faster issue resolution.
Additionally, Live Chat allows agents to access customer history and information quickly, enabling personalized interactions and improving overall productivity.
Can ClearTouch’s Live Chat be integrated with existing contact center software?
ClearTouch’s Live Chat solution is designed to integrate seamlessly with existing contact center software and systems. Our platform offers flexible integration options, including APIs and SDKs, allowing for smooth integration with CRM systems, ticketing platforms, knowledge bases, and other business applications.
This ensures that agents can access relevant customer information and provide consistent and personalized support across all channels.
What features does ClearTouch’s Live Chat solution provide?
ClearTouch’s Live Chat solution offers a wide range of features to enhance customer interactions and streamline contact center operations.
Key features include real-time chat messaging, customizable chat widgets, proactive chat invitations, canned responses, chat routing and queuing, chat transcripts, and history, chat analytics and reporting, and integration with CRM and other systems.
These features empower agents to deliver exceptional customer service and drive meaningful engagement.
How does Live Chat improve customer satisfaction and engagement?
Live Chat improves customer satisfaction and engagement by providing convenient and timely support options. Customers appreciate the ability to connect with a live agent instantly without waiting on hold or navigating complex phone menus.
Additionally, Live Chat allows for more personalized and contextual interactions, as agents can access customer data and history in real-time. By resolving issues quickly and efficiently, live chat helps foster positive customer experiences and strengthens brand loyalty.
What resources or training are available for agents to utilize ClearTouch’s Live Chat effectively?
ClearTouch provides comprehensive training and resources to help agents utilize our live chat solution effectively. This includes onboarding sessions, training materials, and ongoing support from our team of experts.
Additionally, our platform offers intuitive interfaces and user-friendly tools to streamline chat interactions and empower agents to deliver exceptional customer service. We also provide access to chat analytics and performance metrics to help agents track their progress and identify areas for improvement.