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How Do You Measure and Improve Customer Retention?
What is Customer Retention? Customer retention refers to a company’s ability to turn customers into repeat buyers and prevent them from switching to a competitor. It is a key metric…
Read moreEmail Solution
…proactive measures to safeguard your email communications and maintain regulatory compliance. Rest assured that your email interactions are secure, private, and compliant with industry regulations and standards. We managed to…
Read moreAre You Spending a Fortune on Call Center Technology?
…integration with web, email and chat, voice broadcasting among others Nature of call center – outbound only selling telecom lines, complex technical support with L1/L2/L3 clearly defined, or Revenue Cycle…
Read moreAgent Assist
…agent assist offers the versatility and scalability that other solutions may lack. We offer comprehensive training and support to help agents maximize agent assist’s capabilities – onboarding sessions, ongoing training…
Read moreBusiness Process Outsourcing Industry
…insist on compliance and data security. How do you address them? Our platform complies with TCPA, Reg F, HIPAA, HL7, and FDCPA regulations. Besides, we are compliant with PCI-DSS. We…
Read moreOmnichannel Retail Experience – Consumer Behavior, Market Outlook, and Good Practices
- CX,
- Omni-Channel,
- Retail,
…study, the retail landscape is undergoing a tectonic shift driven by the macroeconomic environment, competition, and changing consumer behavior. Global uncertainty – 1 in 2 customers say that rising costs…
Read moreIs Generative AI the Silver Bullet for All Your Customer Service Challenges?
…users through test drives and vehicle specs, the internet community took the AI for a joyride of its own. X, formerly known as Twitter, buzzed with screenshots showcasing the chatbot’s…
Read moreThe Role of Contact Center Analytics in Driving Customer-Centricity in BFSI
…increasing customer satisfaction by 20%, and improving first-call resolution rates by 15%. Compliance and Risk Management Given the stringent regulations governing the industry, ensuring regulatory compliance remains a top priority…
Read moreConnecting Customer Experiences – The Softer Aspects That You Should Be Wary Of!
According to a Maximize Market Research study, 84% of customers regard a company’s experience as much as its goods and services equally. This emphasizes the increasing role of customer experience…
Read moreWhat Is the Difference Between Contact Center and Call Center?
…of channels – email, SMS, chat, website, mobile apps, and social media. Thus, the call center evolved into a contact center. In this article, we will attempt to figure out…
Read moreAutomotive Customer Experience – Importance of Automotive Customer Engagement
…and preferences, so companies must be able to adapt quickly to stay competitive The process of purchasing a vehicle can be complex, with many options and variables to consider, which…
Read moreCCaaS: The Future of Contact Centers – Growth, Benefits, Challenges, and Good Practices
…so intuitive that agents get comfortable in no time. Regulatory Compliance Organizations must comply with industry-specific regulations, which can challenge CCaaS providers. We comply with SOC, HIPAA, PCI-DSS, TCPA, FDCPA,…
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