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BFSI Contact Center Reporting and Analytics – An Opportunity to Improve Customer Experience!
…customers happy. When you look at today’s contact centers, you have multiple channels through which your customers interact – email, phone (voice, IVR), chat, social, website, and apps. Besides, your…
Read moreSalesforce Integration
…Why ClearTouch – Salesforce Integration? With Salesforce integration, agents can access comprehensive customer information within Salesforce, enabling them to provide personalized and consistent service across all touchpoints. It allows agents…
Read moreClick-to-Call Is the Way to Go to Provide Immediacy and Convenience to Your Customers!
…Click-to-Call? It is a way for a consumer to connect with the company representative by phone when they’re browsing a website or using an app. Why Would You Use Click-to-Call?…
Read moreContact Center Automation – How to Improve Your Customer Experience?
…recognition and transcription, contextual call playback data, tagging and commenting, transcript visualization, and full PCI redaction. The search works in a custom fashion. It includes a highly flexible search engine…
Read moreThe Impact of Blue Ocean Strategy on Customer Experience
…provide instant support and assistance to customers. Chatbots can handle routine inquiries, provide information, and even complete simple transactions, freeing human agents to focus on more complex issues and delivering…
Read moreWhat Do Contact Center Platform Providers Need to Know About GPT-4o?
…likelihood of resolving issues on the first contact. 3. Automating Complex Workflows GPT-4o’s advanced capabilities enable the automation of complex workflows. For contact centers, tasks such as call routing, information…
Read moreEverything You Needed to Know About Call Center Call Routing
…ensure consistency and accuracy of information. Ensuring compatibility with communication channels (voice, email, chat) Support multi-channel communication capabilities, including voice, email, chat, and social media, to accommodate diverse customer preferences….
Read moreShould CEOs Engage Directly with Customers?
…in their environment, and it had to be certified. We signed up to do from concept to certification. After which, the customer could deploy the product on production systems worldwide….
Read moreWhat Is the Difference Between Omnichannel and Multichannel?
…of interacting with customers and prospects on more than one channel –website, email, phone, SMS, chat, mobile app, print, TV, billboards, and display ads. However, all the channels may not…
Read moreWhat Is Customer Obsession, and How Do You Build It?
…innovations, large and small, are happening every day on behalf of customers and at all levels throughout the company. The decentralized distribution of invention throughout the company – not limited…
Read moreGet What You Want From Your Customer Service Representative
…to 50% of phone calls, freeing your human agents to handle complex queries. Multi-Channel Understand the channels of choice for your customers. If they are comfortable on social media, ensure…
Read moreWhat Is the Connection Between Digital Transformation and Customer Experience?
…impact on employees’ ability to produce. The tale of the tables is a powerful example. The strength of digital technologies – social, mobile, analytics, and cloud – doesn’t lie in…
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