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What Is Customer Segmentation, and Why Is It Essential for Your Business?
…your writing – confident, direct, and informative The top mistakes are – missing periods, commas, and commas in a series. What is the point of this personalized report? The point…
Read more3 Ways to Collect Customer Feedback the Right Way!
…required for customers to complete a task or resolve an issue. CES surveys typically have one question, which is: How easy was it for you to complete your task today,…
Read moreList Management Services
…been a total game changer.” – Our Customer from Financial Services Industry Download the Case Study The ClearTouch Advantage 24/7 Customer Support All the help you need, whenever you need…
Read moreWhy Small Businesses Should Focus on Customer Experience?
…mainly because of the ease with which it can be used. Let us take the example of our platform, ClearTouch Operator. We are focused on omnichannel communication – not just…
Read moreCustomer Service Is an Opportunity to Turn Your Customers Into Brand Ambassadors!
- CX,
…is a catch, as most organizations don’t even think about communicating proactively. Let me give you an example. I worked for an IT services company, handling their marketing function. Typically,…
Read moreEmployee Experience – How Important Is It in the Context of Customer Experience?
…comprehensive benefits packages to its employees, even part-time workers. The company also encourages employees to share their ideas for improvement through programs like “My Starbucks Idea.” This commitment to employee…
Read moreHow Do You Put Your Customer in Control of the Customer Experience?
…know the status of my complaint. Wouldn’t I be happy with the experience? Proactive Service – A Case Example I read about Intuitive Health, an Emergency Room (ER) and urgent…
Read moreElevate Your Marketing Game With Contact Center Insights
…search and filtering, enterprise-grade speech recognition and transcription, contextual call playback data, tagging and commenting, transcript visualization, and full PCI redaction. The search works in a custom fashion. It includes…
Read moreCall Center Gamification – How Do You Get Your Contact Center Agents to Punch Above Their Weights While Working From Home?
…relationships, retention rates, and increased customer lifetime value. Call Center Gamification Example In one of our engagements, gamification helped agents to collaborate in generating the most accurate reports and overall…
Read morePreview Dialing
…their disposal. This leads to higher call quality, reduced errors, and more effective communication with customers. Supervisors can also monitor calls for quality control purposes. Regulatory compliance Our platform complies…
Read moreLive Chat
…environment. Our Live Chat seamlessly integrates with chatbot platforms to automate routine tasks, answer common inquiries, and provide 24/7 support, freeing agents to focus on more complex issues and high-value…
Read moreHow Do You Choose Your Contact Center Software?
…a regulated industry. My compliance needs to be a priority when it comes to customer communications. I want to be doubly sure that my agents are not misselling or overpromising…
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