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Predictive Dialing
…finance? While predictive dialing can be used in any industry, high-compliance sectors often require additional features and configurations to ensure data security and compliance with regulations. Our platform complies with…
Read moreEmpowering Agents Is the Best Use Case of AI in Contact Centers
…mundane tasks, freeing the agents to address complex questions requiring empathy. AI can be used to process complex information. It can make sense of a humongous amount of data…
Read moreCrafting Lifelong Customer Relationships – Strategies for Success
…beyond the transaction. Memorable experiences can leave a positive and lasting emotional impact. Let me give you an example of an IT services company. An IT services company had a…
Read moreCustomer Experience in Digital Banking – Is This the New Luxury?
…several unanswered questions currently. The explainer videos can help address most of them. Website and Mobile App as the Main Touchpoint – you don’t have better real estate than your…
Read moreAre You Making These Three Mistakes When Calling Customer Service?
…a luxury. I remember the saying that people used in those days. Customer service is free. For everything else, we charge. Let us analyze the first mistake – coming in…
Read moreTransforming Contact Center IT Challenges Into a Truly Competitive Advantage
…objectives, and come up with some examples that might resonate with most contact centers. Here it is. Assessing Your Current Contact Center It Stack Against Modern Best Practices Context: This…
Read moreThe Significance of the Top Challenges Contact Centers Face in 2024
…enhance efficiency. Increased Customer Impatience In the age of instant gratification, customers have come to expect quick and efficient service. Suppose a customer contacts an e-commerce company with a product…
Read moreAbout ClearTouch
…Customer Churn Our mission ClearTouch’s mission is to keep things simple. We believe in the adage, “Easy to sell. Easy to implement. Easy to learn. Easy to Manage.” We want…
Read moreIs There a Need for Better Technology and Systems to Support Frontline Employees?
…use voice analytics to understand training issues – quality, compliance, misselling, inappropriate language, and complex queries. Once you have these in place, your training goes into autopilot mode, helping improve…
Read moreCustomer Experience (CX) and Return on Investment (ROI)
…CX. [Source: hubspot.com] Look at some of these additional statistics. Customer-centric companies are 60% more profitable than companies that don’t focus on customers Brands with superior customer experience bring in…
Read moreHow Can Analyzing Real-Time Call Center Data Help You Improve Efficiency?
…a fan of Al Pacino, and I type ‘Al Pacino Movies’ in the search. The next time The Godfather movie comes up in my suggested watches, Netflix will show Al…
Read more10 Ways to Improve Banking Customer Experience In 2024
…have become a reality in the last three years. Stringent and complex regulatory compliance is mandatory to maintain a good reputation and transactional security. You must ensure all of these…
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