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How Is the Debt Collection Landscape Changing in India?
…on a repayment plan for large-value debts. Pledge of Collateral – for secured loans, where collaterals back the debt, the lender may take possession of the collateral if the debtor…
Read moreCustomer Experience – The Ultimate Goal Is to Reduce the Need for Resolution
…to solve customers’ problems. Customers would obviously perceive this brand differently compared to other brands. Look at the example of Zappos. Zappos is a customer experience company that happens to…
Read moreArtificial Intelligence in Customer Service – Is It for Real?
…chatbots, freeing agents’ time to handle customers’ complex queries. Check this article on : Discover How AI Can Improve Customer Empathy Let me give you an example of a complex…
Read moreBusiness-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
Overview The customer is a not-for-profit missionary ophthalmic care unit, headquartered in Chennai. They have about 1000 employees and serve approximately 1200 patients per day, performing 100 surgeries per day….
Read moreAre the Days of Waiting on the Telephone Line to Talk to an Agent Over?
…abide by the law would face fines between € 150 and € 10000 and up to € 100000 if the problem affects vulnerable customers or infractions occur. Sooner than later,…
Read moreHow to Improve the Patient Experience in Healthcare?
…understand the voice of the customer as well. We also ran specific campaigns to their patients around themes like ‘outsmart cancer’ and ‘healthy heart’, using our system. Initially, the hospital…
Read moreAutomotive Industry
…platform fits your needs Request a Demo Advantages of Automotive Call Center Software ClearTouch Operator supports omnichannel experience across all channels and interfaces – it allows seamless communication throughout the…
Read moreAbout ClearTouch
About Us A pioneer in cloud-hosted contact center platform ClearTouch’s cloud-hosted contact center platform helps enhance organizations’ customer experience across verticals. Supporting billions of transactions, our platform comes with dialer,…
Read moreWhat Metrics Do You Use to Measure and Enhance Your Customer Experience?
…does. A combination of metrics will have to be looked at, combined with what your customers and agents tell you, to get a grip on how well you are doing….
Read moreWhat Wouldn’t Change in the Next Five Years?
…to achieve this. 1. Understand Customer Expectations Understand that ASAP is not a timeline. You need to know what is acceptable for your customers. Gather customer feedback to understand their…
Read moreArtificial Intelligence (AI) and Customer Experience – The Endless Possibilities
…looking at advanced capabilities to enhance the customer experience. Artificial Intelligence Drives Customer Experience: Some Use Cases Frequently Asked Queries: AI can understand them, and it can start to handle…
Read moreYou Don’t Have to Cut Corners on Your Technology Infrastructure as a Call Center!
…1. Most Cheap Providers Offer Open-Source Platforms Most cheap providers configure and package an open-source dialer and offer that as a platform. While the open-source platforms may have the most…
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