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5 Practical Tips to Improve Your Customer Service
…money back within 2 hours. You’d talk about this experience, as the customer service made it simple and easy for you to return and get a refund. Tip 5 –…
Read moreEngaging and Empowering Banking Contact Center Agents
…bank over multiple channels. This makes the operations of the contact centers increasingly complex. Multiple pieces of research have pointed out that building an effective contact center for banks involved…
Read moreEverything You Need to Know About Contact Center Speech Analytics
…and transcription, contextual call playback data, tagging and commenting, transcript visualization, and full PCI redaction. The search works in a custom fashion. It includes a highly flexible search engine for…
Read moreConversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
…channels – chatbots, voice bots, apps, websites, social, and messenger platforms. Besides, conversational AI, along with NLP, cognitive computing, and machine learning, would allow it to understand, process, and learn…
Read moreDo Contact Center Agents Struggle to Handle Customer Queries?
…self-service itself is to free up the agents to handle complex queries. But, Are These Agents Equipped to Address Complex Queries? I started thinking and researching about it. That’s when…
Read moreThe Cornerstones of Customer Service – How Do You Improve Them?
…the knowledge base and FAQs that are searchable using tags. Besides, train the reps on using technology tools, the company’s knowledge base, customer relationship management (CRM) system, chatbots, and any…
Read moreWorkforce Optimization
…a leading bank We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting. Download…
Read moreBad Customer Experience – The Reason Why It Is Poorer Than You Think
I keep talking about customer experience and how you can enhance them. In this context, I recently spoke about ‘Democratization of Intelligence for BPOs,’ and it got published as a…
Read moreImportance of Empathy in Customer Experience
…loyal customer and brand ambassador of this insurance company. Empathy in Customer Experience In research commissioned by limitless, focus on empathy and human connection were the two keywords that were…
Read moreAn Epic Customer Service Failure and What You Can Learn From It!
…involves following through on commitments, communicating openly and honestly with customers, and taking corrective action when necessary. 9. Foster a Customer-Centric Culture Cultivating a company culture that prioritizes customer satisfaction…
Read moreHow to Improve the Patient Experience in Healthcare?
…center if the front office agents are busy. It provides complete visibility of the patient call history and compliance with standards and regulations. In three months, we increased the patient…
Read moreHow Bad Can Customer Service Get, and How Do You Avoid Them?
…more so, in a commoditized world where all else is common between you and your competitors. Customer service is a crucial element in keeping customers happy and preserving brand loyalty….
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