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Omnichannel Experience
…they are dialed – you can effectively streamline the agent performance and productivity. Learn More > Chat Quick and easy communication with your customers using the chat feature. Learn More…
Read moreEmpowering Support Engineers: Crafting Dynamic Career Paths for Success
…company’s success. At Zappos, the online retailer, new employees undergo an intensive four-week training program that covers company culture, customer service skills, and technical aspects of their roles. This comprehensive…
Read moreVoice Analytics
…a Demo View Demo Enterprise-Level Voice Analytics Solution Contact Center Efficiency Our voice analytics solution helps reduce average handle time and increase first-call resolution by searching repeat call language and…
Read moreClearTouch Celebrates Its Fifth Anniversary Empowering Indian Businesses to Transform On-Premise Call Centers to Cloud-Based Operations
Headquartered in Chennai, India, ClearTouch offers cloud-based, omnichannel contact center solutions in India’s healthcare, insurance, financial services, banking, and BPO industries, among others CHENNAI, INDIA – SEPT. 14, 2021 –…
Read moreHow to Identify and Address Customer Pain Points?
…thereby the experience. For example, if a customer has a pain point with a company’s website that is difficult to navigate, addressing this issue by redesigning the website to be…
Read moreMedia Resources
…our Media Relations team for specific questions regarding our brand or logo marks. Home / You searched for Marvelous E_BW4HANA211 Reliable Exam Blueprint | Easy… / Page 2 Logos ClearTouch…
Read more10 Ways of Building Rapport with Customers
…again and improve your rapport with customers. 8. Community, Community, Community Be a part of forums, associations, communities, and clubs your customers are a part of. I am not asking…
Read moreCustomer Experience – The Ultimate Goal Is to Reduce the Need for Resolution
…to the customers. Also, they should be equipped with easy-to-search knowledge bases and be able to translate that information to the customer in terms that are easy to understand. Besides,…
Read moreUnveiling the Power of Call Masking: Enhancing Privacy and Security in Communication
…communicate safely and securely without compromising privacy. How to Set Up Call Masking? Setting up call masking is like setting up a security system for your phone calls – it’s…
Read more10 Ways to Improve E-Commerce Customer Experience
When we talk about e-commerce customer experience, we mainly talk about the e-commerce website. It accounts for 80 to 90 % of the customer experience. Besides, you will have after-sales…
Read moreDigital Customer Experience – How to Get It Right?
…70% of customers now expect a company’s website to include a self-service application. In fact, 40% of customers now prefer self-service over human contact. And a study by Dimension Data…
Read moreWhy Choose Live Chat – Here Are Some Compelling Reasons
…the customers visiting your website, your live chat can pop up with fancy offers related to what they searched on your website or spoke about on the live chat during…
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