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Customer Appreciation Ideas – 10 Ways to Thank Customers
…center was trying to sell space to a financial processing company. The financial processing company had multiple meetings but had some apprehensions before signing on the dotted line. That’s when…
Read moreGrow Your Business by Punching Above Your Weight – Customer Service Perspective!
…do you address customers who are fueling this digital growth? There are ways to do it, irrespective of whether you are a smaller company or a larger company. Your customer…
Read moreWhat Will Be the Cloud Strategy for Your Contact Center?
…platform like an on-premise solution. The platform provider takes care of everything by ensuring the solution’s availability, security, scalability, and flexibility. Integrations The cloud platform offers easier integrations with other…
Read moreAre Your Agents Leaving Money on the Table?
…the systems in place to provide immediate value to the customers. They decided to change their system to a multi-channel platform that can integrate with multiple internal applications and one…
Read moreFive Key Features to Provide Exceptional Customer Service in Banking Industry
…find a place that fulfills their needs within ten days, and with the pre-approved loan, they do the formalities in the next ten days. The customer service platform seeks feedback…
Read moreTrai’s New Order
…ClearTouch offer a platform with which you can make as many calls as needed without worrying about channels and gateways. Our platform is cloud-based and can be set up within…
Read moreRemove the Challenges in Customer Relationships – The Omnichannel Way!
…above example. It is humungous, and you must bring all of this together to address the customer relationship challenges. Customer Experience (CX) Platform The core of the customer experience platform…
Read moreCall Bridging – The Key to Seamless Customer Experiences
…faster and better service. How Does Call Bridging Work? Call bridging is a simple technology that most call center platform providers offer. This is how it works: What Are the…
Read moreWhat is Your Customer Relationship Lifecycle?
…and the associated service offerings, where they feel happy about having engaged with you in the first place. Once you understand how they use your offering, you can choose to…
Read moreIt Is Time for PSBs to Roll Up Their Sleeves and Start Enhancing Their Service Quality
…service ratings. They will also focus on younger generations’ banking needs and develop plans for meeting all-around customer requirements. Each PSB will sign a memorandum of understanding with the finance…
Read moreIs It Time for You to Upgrade Your Contact Center Technology?
…contact center platform? Let Me Give You Three Common Scenarios: Scenario 1 I want to add more agents to the platform to address my growing customer support needs. My platform…
Read moreEnhancing Customer Experience in Banking and Financial Services Industry – The James Bond Way!
A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the lines fans had come to expect in every outing for the super spy. Every James…
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