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The Significance of Conversational User Interfaces (CUIs) In Customer Experience
…a request, such as answering a question or completing a task. CUIs facilitate conversations and interactions that mimic human-to-human communication. CUIs encom*]}*pass various technologies such as chatbots, virtual assistants, voice…
Read moreDoes Generative AI Have a Role to Play in Enhancing Customer Experience?
…those days were rules-based, which was frustrating. Let me give you an example. This was a spa website, and I was looking for the offers of the day. When I…
Read moreCustomer Friction Is One of the Most Important Causes of Customer Attrition
…the top issues that cause friction. Complicated password issues Too many security steps Long registration forms Hard-to-remember security questions 56% of consumers ditch an account or service due to sign-in…
Read moreKeep Track of Everything – Should This Be Your Contact Center Mantra?
…queries get resolved in the first call itself Sales closures – whether the agents are using the right techniques in closing sales Script adherence – whether the agents are adhering…
Read moreNewsroom
Newsroom Explore in-depth insights and stories Step into our Newsroom, your hub for in-depth articles and interviews covering industry trends, company culture, and more. Press Releases Social Media In the…
Read moreSticky Agent – How Does It Help to Build Better Customer Relationships?
…that can be moved to self-service and communicate those upfront to the customers they are in touch with. Besides, you can continue to route high-value relationships and complex queries to…
Read moreThe Synergy of Technology and Empathy in Customer Experience
…companies and brands to stand out. While technology can offer hyper-personalized interactions with customers, the people in the company are the ones who keep the customers engaged and build loyalty….
Read moreWhat Should Financial Service BPOs Look at While Evaluating a Contact Center Platform?
…ensures seamless transitions between different modes of communication – voice, video, chatbots, email, and chat and provides a cohesive customer experience. It helps meet customers on their preferred channels, improving…
Read moreWhy Do We Offer 24×7 Customer Service?
…six years has allowed us to cover most bases related to customer service. Proper Communication Channels We offered our customers the three preferred ways of communication – phone, email, and…
Read morePersonalization With Relevance Is Key to a Great Customer Experience
…consumers are more likely to shop with brands that recognize, remember, and provide them with relevant offers and recommendations – Accenture research Bombbomb.com reports these facts based on their experiments…
Read moreUse Cases of Speech Analytics in a Contact Center
…the number of appointments hasn’t come down, but the number of patients reaching out to the call center to book appointments has come down. 2. Compliance Issues Insurance selling is…
Read moreHow Do You Choose the Best CCaaS Provider?
…platform offers you. For instance, your customer demography may choose to reach you across various channels – website, email, voice, SMS, WhatsApp, chat, mobile apps, and social. See if your…
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