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Has Customer Experience (CX) Found a Seat in the Boardroom?
Zappos is known for its celebrated customer service methodology. They are in the business of providing customer experience, which also happens to be selling shoes. To understand Zappos’ customer experience…
Read moreCrafting Exceptional Customer Experiences: Strategies and Mindset for Success
…do that, whether it’s a comprehensive FAQ page, knowledge base, or an easy-to-navigate website. 7. Put Customers at the Center Make sure everyone in your company is on board with…
Read moreWorkforce Management (WFM) At the Center of BFSI Contact Centers!
…to my insurance company for pre-approval. They come back to me stating that 30% of the quoted amount is pre-approved, and the rest is subject to approval at a later…
Read moreDoes Generative AI Have a Role to Play in Enhancing Customer Experience?
…like understanding sentiments, reading between the lines, misselling, and compliance issues. This will act as an input on agent training. How About Automated Responses to Support Emails? You cannot send…
Read moreManual Dialing
…strategic decision-making. Integration with compliance tools Our platform complies with TRAI, DOT, TCPA, and FDCPA standards and regulations. It ensures that phone numbers are validated and agents only call those…
Read moreCustomer Scenarios – How Would You Deal With an Angry Customers?
…the complaint, and he hands me a complaint number and tells me the SLA is 72 hours. Besides, he didn’t tell me that he would block my card immediately and…
Read moreAutomatic Call Distribution (ACD) – The Key to Call Center Efficiency!
…should definitely opt for a platform with Automatic Call Distribution (ACD) system. What Is an ACD? ACD is the backbone of a call center communications process. It answers incoming calls…
Read moreHow Do You Improve Customer Service in Healthcare?
…the consultants automatically. Besides, we used our VocalRx platform to schedule, confirm, and reconfirm appointments for teleconsulting. We helped them collect patient feedback to check how well the teleconsulting platform…
Read moreHow Not to Lose Customer Trust in Tough Times – 10 Steps to Avoid Customer Service Mishaps!
…Take a leaf out of the proactive playbook. Identify potential issues early, put solid quality controls in place, and nip problems in the bud before they spiral out of control….
Read moreEngage Your Customers at Every Step of Their Buying Journey!
…How Do You Know What Is a Trendy Gift? This is where analytics come into play that allows you to pick and choose what is in vogue when it comes…
Read moreWhat Is Customer Loyalty and How to Build It?
…come up with innovative ways to communicate constantly with your customers. Show each customer how valuable they are to the brand by creating an experience that caters to their specific…
Read moreMaximizing Business Success Through Customer Conversations
…and body language. Acknowledge and affirm their emotions and concerns. Empathize: Adopt the customer’s perspective and comprehend their viewpoint. Display understanding and compassion towards their circumstance. Use clear and succinct…
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