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Remove the Challenges in Customer Relationships – The Omnichannel Way!
…either of these properties and starts to search your offerings – you get to understand your customer’s preferences here. This allows you to recommend and personalize your offerings per their…
Read moreWhat Is Customer Loyalty and How to Build It?
…come up with innovative ways to communicate constantly with your customers. Show each customer how valuable they are to the brand by creating an experience that caters to their specific…
Read moreWhat Should You Be Aware of While Transforming Your Banking Contact Center to Digital-First?
…Customer Experiences Banks cannot afford to offer anything less than superior CX. According to Forrester’s Customer Experience index, research shows that when a company makes customers feel appreciated, 76% will…
Read moreBreaking Barriers: Why You Should Look at Visually Impaired Agents for Your Contact Center Needs?
…access to the education system, and less than half of these find a job after completing their studies, even though most of them actively search for a job. Most visually…
Read moreCall Bridging – The Key to Seamless Customer Experiences
…basic issues, and when the problem turns out to be more complex, the agent uses call bridging to transfer your call to the network specialist. After the specialist joins the…
Read moreTrai’s New Order
…an Expert What does this mean to telemarketing companies? GSM Gateways Telemarketers cannot use GSM gateways to make their solicitation calls. PRI Lines Telemarketers must be dependent on PRI lines…
Read more5 Practical Tips to Improve Your Customer Service
…in a meeting. If you can leave your name and number, I will ask him to call you back as soon as he is free.” I didn’t have a number…
Read moreWorkforce Management (WFM) At the Center of BFSI Contact Centers!
…to my insurance company for pre-approval. They come back to me stating that 30% of the quoted amount is pre-approved, and the rest is subject to approval at a later…
Read moreHealthcare Revenue Cycle Management: Improving Efficiency and Profitability for Healthcare Providers Worldwide
…efficiency by three factors in the RCM industry, while the platform is pre-certified with ISO compliance & HIPAA compliance call center software. Our enterprise-grade RCM platform can be scaled easily….
Read moreCustomer-Centric Strategy – 8 Things for Your Business to Be More Customer-Centric
…and acquisitions. For example, we added four major and 12 minor features last year All our customizations come free pre-implementation. We don’t charge you for the customizations on our platform…
Read moreGenerative AI – Is It a Boon or a Bane in Customer Service?
…by analyzing the calls in real time, it suggests relevant responses to its agents in chats, emails, calls, and texts based on customer communication. It also keeps track of the…
Read moreThree Customer Support Hacks to Grow Your Business
…web. This personalization is what has helped them have loyal customers and content contributors. Let me give you another example. I regularly buy from online marketplaces. I often add products…
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