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Improving Customer Service in the State-Run Banks
…am a senior citizen myself. Standing in a queue for so long and repeatedly coming back is too difficult for me,” said Dastidar, a resident of Kolkata. The situation is…
Read moreFundamental Customer Service Strategy – Is Having the Right Technology Platform
…when it comes to customer service strategy? All that a consumer wants is friendly and helpful agents. How Difficult Can This Be for an Organization to Offer? Before getting there,…
Read moreElevate Your Marketing Game With Contact Center Insights
…solution. With a voice analytics solution in place, you could identify customer concerns, expectations, preferences, and additional needs. You can rapidly analyze call recordings to identify self-service options, compliance issues,…
Read moreAnticipate Your Customer Needs and Expectations as a Part of Your Customer Experience
…fully qualified people who understand Chettinad architecture and the restoration principles. He has restored around 60 houses to date, and he works on at least 10 of them at any…
Read moreBank Branches Are Turning Into Sales and Service Outlets
…improve the profitability of your business. I am sure it results in operational efficiency, but I am not sure about the profitability. To understand this, let us look at the…
Read moreImportance of Experience in Customer Experience & How to Enhance It?
…up to millions even for small operations Over 60% of the customers who skipped to a competitor did so due to a bad experience, according to Dimension Data More than…
Read moreTelephone as the Differentiator of Customer Service
Have you ever seen a company taking its telephone experience very, very seriously? Look at this messaging, “Customer Service Available 24/7 at (800) 927-7671. This is what you would have…
Read moreWhat Goes Into the Makings of a Good Customer Experience, and How Do You Provide It?
…best possible resolutions. So, you should integrate your platform with your CRM, helpdesk software, ERP, and other backend systems. Look for a platform that comes with pre-integrations to the systems…
Read moreWhat Is Botshit? How Do You Prevent Botshit Scenarios?
…bring in a human agent to respond. Implement Natural Language Integrations Implement natural language understanding and natural language processing to improve the chatbot’s comprehension and response accuracy. Explanations Help You…
Read moreYou’re Only as Good as Your Last Film!
…around you changes due to your previous performance or the last film’s performance. How Relevant Is This in the Customer Experience Space? I recently read the article “Understanding the Customer…
Read moreShould CEOs Engage Directly with Customers?
…the project was overrunning the original timelines. We tried hard to explain to our customer, and they were not in the mindset to understand, for they had the time-to-market pressure….
Read moreBad Customer Experience – The Reason Why It Is Poorer Than You Think
…about our customers We want to better understand who they are and anticipate their needs We have put systems in place to understand their stated and unstated needs These are…
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