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The Value and Cost of Customer Service
…give you a couple of examples. My automobile insurance claim was rejected, and I’d like the insurance company to review it. For this, I call up their customer support, and…
Read moreBank Branches Are Turning Into Sales and Service Outlets
…of your transactional requests – cheque book requests, pin change requests, deposit, and cash withdrawal, depositing a cheque for clearance, passbook printing, and account statement printing. Most of these things…
Read moreEnhancing Customer Experience in Banking and Financial Services Industry – The James Bond Way!
A Vodka Martini, shaken, not stirred, was the classic of bond movies, one of the lines fans had come to expect in every outing for the super spy. Every James…
Read moreClearTouch Ensures High-Quality Calling for a Call Center by Helping Them Tide Over Low-Bandwidth Connection of Its At-Home Agents
…for different user roles Combination of AIVMS and Contact Center – AIVMS helps them pre-qualify the leads that come to their website and makes their agents super-productive. AIVMS directly feeds…
Read moreWhat Does the Future of the Call Center Industry Look Like?
According to Future Market Insights, the call center market is expected to reach a value of US$ 27.1 billion in 2022 and surpass US$ 55.5 billion in 2029. This is…
Read moreThe Power of Knowledge Management in Enhancing Customer Experiences
…and transactional customer inquiries and tasks. These can help reduce the workload of human agents, freeing them up to handle complex queries. Self-Service Portals Self-service portals can be enhanced with…
Read moreHow Do You Evolve Your Omnichannel Strategy?
…a combination of these? How does your omnichannel strategy align with each of these goals? How do you measure the success of your strategy, and how do you allocate resources?…
Read more10 Ways Contact Center Platforms Can Enhance Personalization for a Better Customer Experience
…to personalization, with more than half reporting a lift greater than 10%. A survey by Salesforce found that 75% of consumers expect companies to use their data to improve their…
Read moreWhat Are the Reasons for Poor Customer Service?
…poor is by design. Example of Poor Customer Service Let me give you an example. I have been a customer of one of the large telcos for many years now….
Read moreImportance of Customer Sentiment Analysis for Your Business
…understand customer sentiment to remain competitive in today’s business landscape. Analyzing customer sentiment data can offer valuable insights into what customers think and feel about a company’s products or services….
Read moreEleven Ways to Help Customer Service Representatives Overcome Burnout
…customer booking the ticket. The underlying communication was laced with humor and respect in both these anecdotes. Humor was a part of the communication without getting worked up, and respect…
Read moreWhat Does the Future of Contact Center Outsourcing Hold?
…to offer personalized and specialized solutions that help companies increase customer happiness and loyalty. Customers anticipate frictionless interactions across several touchpoints due to the growth of communication channels through omnichannel…
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