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The Future of Customer Experience – The Casino Way!
…would never be gambling. In the early days, casino revenues came majorly from gambling, but that has changed entirely now. Only a third of their revenues come from gambling today,…
Read moreThe Power of Knowledge Management in Enhancing Customer Experiences
…the time spent researching issues and allowing them to address customer inquiries or problems more efficiently. Quicker Resolutions A comprehensive knowledge base enables agents to understand better and solve customer…
Read moreWhat Lessons Does This Customer Experience Story Teach Us?
…in another hotel, and helped him check in. The agent even checked whether he was comfortable with the new place. The agent had enough data to know that ‘So and…
Read more10 Ways Contact Center Platforms Can Enhance Personalization for a Better Customer Experience
…How Do Contact Center Platforms Help in Enhancing Personalization? Contact center platforms are at the center of customer experience. By leveraging advanced data analytics and CRM tools, contact center platforms…
Read moreEmpowering Customer Service Agents: The Superheroes of Support
…ensured that he got the refund, booked him in another hotel, and helped him check in. The agent even checked whether he was comfortable with the new place. What happened…
Read moreThe Types of Self-Service Capabilities That Can Boost Your Customer Experience
Before getting into the types of self-service options, let us first understand why self-service and its benefits. The success of any organization is defined by its happy customers. However, customers…
Read moreAuthentic Human Connections Are at the Core of Customer Experience
…understand. Incorporate user-friendly interfaces and provide interactive guides or videos. To guide customers through complex tasks, offer real-time assistance like chat support or co-browsing. Emotion Recognition Utilize AI and sentiment…
Read moreKeep Track of Everything – Should This Be Your Contact Center Mantra?
…is needed for the callers to be efficient? Irrespective of the type of contact center that you run, be it outbound, inbound or an hybrid, it allows to figure out…
Read moreWhy Small Businesses Should Focus on Customer Experience?
…a single view of the customers across all channels? Does it support blended dialing? – both outbound and inbound What are the training requirements for me to use the platform?…
Read moreHow Do You Implement Effective 24-Hour Customer Care?
…by your human agents. How do you address them? This is where your workforce Engagement comes into play, which is a combination of workforce management (WFM) and workforce optimization (WFO)….
Read moreYour Call Is Important to Us, But How May I Disconnect You?
…have? The options given were: You would be put on hold endlessly till you disconnect You will be transferred from one extension to another till you disconnect We would play…
Read moreHealthcare Revenue Cycle Management: Improving Efficiency and Profitability for Healthcare Providers Worldwide
…efficiency by three factors in the RCM industry, while the platform is pre-certified with ISO compliance & HIPAA compliance call center software. Our enterprise-grade RCM platform can be scaled easily….
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