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Map Your Customer Journey to Offer a Better Customer Experience and Improve Customer Loyalty
…rank CX as a top priority for the coming years. According to Mckinsey, companies that effectively manage and organize customer experience can realize a 20 percent improvement in customer satisfaction,…
Read moreWhy a Bad-Fit Customer Is Not Good for Your Business, Employees, and Customers?
I have a friend who is in the business of restoring heritage homes. He has restored more than 100 homes to date and ensures its upkeep and maintenance. He believes…
Read moreAnticipate Your Customer Needs and Expectations as a Part of Your Customer Experience
A friend of mine runs an organization that restores and renovates heritage buildings in the Chettinad region. Most buildings are easily more than 100 years old and measure about half…
Read moreShould You Explore Artificial Intelligence for Customer Service?
…based on your customer’s needs and wants. The most common examples are chatbots and virtual assistants, which can handle nearly 90% of your customer needs. With generative AI, Natural Language…
Read morePersonalization With Relevance Is Key to a Great Customer Experience
…consumers are more likely to shop with brands that recognize, remember, and provide them with relevant offers and recommendations – Accenture research Bombbomb.com reports these facts based on their experiments…
Read moreEmpowering Customer Service Agents: The Superheroes of Support
…business strategy of all. I am reproducing from an inc.com article on the legendary Lego customer service. Luka Apps spent all the money he got for Christmas to buy a…
Read moreCall Transfer vs. Call Forwarding – What Are the Differences?
…examples. What Is a Call Transfer? I had a query on my mobile billing. I called my mobile service provider’s customer care number to speak to them about it. I…
Read moreWhat Goes Into the Makings of a Good Customer Experience, and How Do You Provide It?
…sales, support, customer success, finance, HR, and admin. While all soft components need to be looked at culturally, it depends on the space you operate, the kind of offerings you…
Read moreYou’re Only as Good as Your Last Film!
…version of this statement, which is, “You’re only as good as your last performance.” How true is this statement? The success of your last film determines your value, and everything…
Read moreBig Mistake. Big. Huge.
…service function is essential. By combining comprehensive training and awareness programs with advanced technological solutions, businesses can ensure that all customers are treated with the dignity and attention they deserve….
Read moreClick-to-Call Is the Way to Go to Provide Immediacy and Convenience to Your Customers!
…a representative to figure out the combined eligibility. He helps you understand that the combined eligibility exceeds your need. This allows you to finalize the property and start applying for…
Read moreHow Do You Implement Effective 24-Hour Customer Care?
…your account balance, cheque clearance status, loan processing status, etc. Identify Complicated Problems See if you can do self-help videos for complicated configuration issues with your product. Customers will love…
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