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Making Your Call Center Humane
…another task for them to be completed and they completed it and moved on. Let us flip this conversation a bit. Me: Hello, my name is Krishnan and I would…
Read moreThe Significance of Conversational User Interfaces (CUIs) In Customer Experience
…a request, such as answering a question or completing a task. CUIs facilitate conversations and interactions that mimic human-to-human communication. CUIs encompass various technologies such as chatbots, virtual assistants, voice…
Read more7 Real-Life Examples of How Customer Experience Can Turn Products or Services into Outcomes!
…customer experience plays a crucial role in delivering those outcomes. By providing a positive customer experience, you can build loyal customer bases, attract new customers, and differentiate yourself from competitors….
Read moreHow to Improve the Call Center Agent Performance?
…delivering their best. 1. Complex Technology The agents access different systems and information sources, giving different answers The agents hop from one application or window to another to find the…
Read morePersonalization and Omnichannel Interactions Driven by Artificial Intelligence (AI) Will Be the Future of Customer Experience (CX)
…customer support processes. Customers can use voice commands to place orders, track shipments, and receive real-time purchase updates. Schedule appointments, make reservations, or book services using voice interfaces. Use voice-based…
Read moreElevating Customer Experience: The Technology Way
…view of all your customer interactions. With this, agents will be able to resolve queries clearly and directly. Self-Service Platforms Most queries that come to CX are transactional. They don’t…
Read moreEmployee Attrition – Reasons & Ways to Reduce It
…(FCR), and Employee Satisfaction (ESAT) statistics. While FRT and FCR are commonly discussed, what caught my eye are the other two stats, DSAT and ESAT. Let us look at ESAT…
Read moreWhat is Call Center Workforce Optimization (WFO)?
…not ClearTouch has it all covered for Quality monitoring, managing workforce, and performance. Experience our Pure cloud Platform by clicking here to take advantage of our commitment-free 14-day custom trial….
Read moreFive Tips for Improving Customer Experience
…at Bison Woods, Yercaud, for a three-day stay a couple of years ago. It was off-season. Their check-in time was noon. However, they started from Chennai around 2 pm, and…
Read moreHow to Turn Customer Support Into a Sale? – The Omnichannel Way
…of those rooms. That’s when our ordeal began. We were told that it is a room that comes at a cost higher than what we paid. The difference in cost…
Read moreCloud BPO – Why Should Bpos Look at Cloud Shift as a Growth Strategy?
Around 2000, I had a conversation with a spend management solution provider about the underlying technology infrastructure that they use to deliver solutions. He told me that they are migrating…
Read moreHow Do You Choose the Best CCaaS Provider?
…platform offers what you need and do they integrate all the channels to give you a single view of your customers – omnichannel communication. Now, we move on to advanced…
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