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Automotive Customer Experience – Importance of Automotive Customer Engagement
…and preferences, so companies must be able to adapt quickly to stay competitive The process of purchasing a vehicle can be complex, with many options and variables to consider, which…
Read moreShould CFOs Be Concerned About Customer Experience?
…with a company? We are discussing everything from customer satisfaction and brand reputation to employee engagement and emotional connections. Take customer satisfaction, for example. Did you know that a mere…
Read moreClearTouch Celebrates Its Fifth Anniversary Empowering Indian Businesses to Transform On-Premise Call Centers to Cloud-Based Operations
…ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs, and financial services companies in India, today commemorates its fifth year in business and a…
Read moreCustomer Commitment Champions: Unveiling the Contact Center Prowess of Eight Trailblazing Companies
…Example 1 – Zappos Zappos, an online shoe and clothing retailer, is renowned for its exceptional customer service. The company empowers its customer service representatives to go above and beyond…
Read more9 Customer Service Attributes in Retail and How Do You Improve Them?
…to let him pass by as he was delayed. All of them agreed. At the counter, the airline staff gave him the boarding pass, checked-in his luggage, and during this…
Read moreHow to Identify and Address Customer Pain Points?
…market research can help identify pain points in the industry. This can include researching competitors and industry trends to identify common issues and areas for improvement Once pain points have…
Read moreWhy Customer Complaints Are Good for Your Business?
…call centers. How to Respond to Customer Complaints? You again have two options. The first is to dismiss or vociferously defend your position against the complaint. The second one is…
Read moreWorkforce Optimization
…ACD, IVR, omnichannel, performance management, analytics & reporting, workforce management, list management services, customer feedback systems, and compliance systems. Our WFO solution already comes pre-integrated with all of these, and…
Read moreCustomer Friction Is One of the Most Important Causes of Customer Attrition
…the top issues that cause friction. Complicated password issues Too many security steps Long registration forms Hard-to-remember security questions 56% of consumers ditch an account or service due to sign-in…
Read moreAnd the Award Goes To – The Worst Customer Service Examples
I read an article in The Guardian on the worst customer service examples of 2023, written by Anna Tims. The article highlighted poor customer service from various companies, where customers…
Read moreThird-Party Debt Collection Solutions
…leveraging a platform designed to optimize efficiency and ensure compliance. Our platform excels in managing US debt collection with features that ensure compliance and omnichannel communication across phone, email, SMS,…
Read more8 Employee Experience Examples That Help Deliver Better Customer Experiences
…become better problem-solvers, communicators, and ambassadors for the brand. In this blog, we will explore eight examples of employee experiences that can help them provide better customer experiences. 1. Zappos…
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