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How Do You Enhance Your Customer Experience: The Low-Hanging Fruit Strategy
…Let me give you a couple of examples that I read on hubspot. American Airlines Airlines have notoriously bad reputations when it comes to customer service. After all, airline employees…
Read more10 Customer Engagement Strategies for Your Business
…have built a community of customer experience professionals and added our customers to this community. The purpose of this community is to share good practices among customer experience professionals. The…
Read moreIndustry Specialization
…collection efficiency with our platform – manual dialing, predictive dialing, and auto dialing. Manage all the compliance needs of your industry with our pre-certified platform. Learn More Download the Case…
Read moreThree Personal Customer Experience Successes in BFSI
…the BFSI domain. 3 BFSI Customer Experience Success Stories In this section, we will highlight three BFSI customer experience success stories, showcasing how companies have leveraged technology and design to…
Read moreA Few Compelling Reasons to Move Your Contact Centers to the Cloud!
…of these are additional costs when you look at implementing them on-premise. 7. Compliance Compliance can be a real dark spot for contact center providers. Being compliant ensures that you…
Read moreInteractive Voice Response
…self-serve options that let you easily access information and complete tasks. With a button press or a voice command, you can check account balances, book appointments, track orders, or reach…
Read moreMastering the Top Call Center Metrics for Customer Success
…or churn. This is very appropriate in the SaaS industry, and that’s why you find that every SaaS company has a customer success manager. The customer success leaders monitor the…
Read moreWhy Choose Live Chat – Here Are Some Compelling Reasons
…they give references for UK-size and US-size. You don’t know which size to pick up, though they have a 100% no-frills return policy. Despite that, you want the shoes on…
Read moreWhat Are Customer Expectations, and How Do You Address the Experience Expectation Gaps?
…by Bain & Company revealed that while 80% of companies believe they provide a superior customer experience, only 8% of customers agree PwC research found that 32% of customers would…
Read moreWhat Is the Difference Between Omnichannel and Multichannel?
…be integrated. For example, an organization may have a completely different promotional strategy on properties like Instagram, Facebook, and LinkedIn, which may not be a unified experience. This puts products…
Read moreBreak on Through to the Other Side – How Do You Create Transformational Customer Experiences?
…having the website suggest products that match your interests and past purchases. That’s what happens when companies use fancy technology to learn about your likes and dislikes. For example, consider…
Read moreDigital Customer Experience – How to Get It Right?
…they have paid money to buy your product or service Customer complaints – you can access and mine all the customer complaints on social and digital media to address them…
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