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Why Customer Complaints Are Good for Your Business?
…to look at those complaints as opportunities and learn key insights to serve your customers better. Let me give you an example. Ask Mercedes – The End of the Car…
Read moreHealthcare Revenue Cycle Management: Improving Efficiency and Profitability for Healthcare Providers Worldwide
…efficiency by three factors in the RCM industry, while the platform is pre-certified with ISO compliance & HIPAA compliance call center software. Our enterprise-grade RCM platform can be scaled easily….
Read moreElevating Business Connectivity – Maximizing the Potential of Call Forwarding!
…can quickly adjust their communication strategies to suit their evolving requirements. Cost savings – By leveraging call forwarding features, businesses can optimize their communication processes and minimize missed opportunities. This…
Read moreHow Do You Enhance Your Customer Experience: The Low-Hanging Fruit Strategy
…Let me give you a couple of examples that I read on hubspot. American Airlines Airlines have notoriously bad reputations when it comes to customer service. After all, airline employees…
Read moreOptimizing BPO Customer Service: How to Make Your BPO the Preferred Choice for Your Customers?
…Edition of BPO Innovation Summit & Awards 2021 on the topic ‘How do you democratize intelligence for BPOs?” This will be held on the 17th of December, 2021, at The…
Read more3 Simple Steps to Measure Customer Satisfaction
…– Zendesk 75 percent of customers are willing to spend more to buy from companies that give them a good customer experience – Zendesk 66% of B2B customers stopped buying…
Read moreFintech Contact Center Needs Are Evolving – How Do You Address Them?
…pre-built integrations with industry-leading CRMs. Besides, it should support easy API integrations. 5. Compliance Needs Does your platform comply with PCI-DSS standards? After all, you are in the business of…
Read moreWhy Should You Choose Voice Analytics Over Traditional Call Monitoring?
…playback data, tagging and commenting, transcript visualization, and full PCI redaction. The search works in a custom fashion. It includes a highly flexible search engine for quickly and easily finding…
Read moreClick to Call
…continual improvement of communication strategies. Cost-effective Click-to-call is the most cost-effective communication method, as it can be integrated with Voice over IP services, reducing your communication costs drastically. Enhanced customer…
Read moreWhat Is Botshit? How Do You Prevent Botshit Scenarios?
I read an article in Business Insider titled, “Botshit is an example of how AI is making customer service worse.” The examples cited in the article were an eye-opener. Here…
Read moreCall and Screen Recording
…efficient recording features. Comprehensive recording Capture and score all communications, including voice calls and on-screen activities, for future review and analysis. Advanced search Filters like date, time, customer, and keywords…
Read moreVisually Impaired Agent Solutions
…and easy to navigate, with clear labels and keyboard shortcuts for efficient operation. Our solution is compatible with most assistive technologies like JAWS. This ensures visually impaired agents can interact…
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