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Auto Dialing
…numbers. Regulatory compliance Our platform complies with TRAI, DOT, TCPA, and FDCPA standards and regulations. It ensures the phone numbers are validated, and agents only call those individuals who have…
Read moreSpeech Analytics Enhancing Customer Experience in the Banking and Financial Services Industry
…include advanced search and filtering, enterprise-grade speech recognition and transcription, contextual call playback data, tagging and commenting, transcript visualization, and full PCI redaction. The search works in a custom fashion….
Read moreHow Do You Make Your Customer Experience a Memorable One?
…microwaved? Order condiments such as mayonnaise, mustard, and sweet onion sauce, as nothing is put on automatically. Ask for water, and you will get a free cup. Here is the…
Read moreHow Do You Choose Between On-Premise and Cloud Contact Centers – Everything You Wanted to Know!
…the organization has complete control over the hardware and software components, allowing customized configurations and tailored solutions to meet specific business needs. However, this control comes with challenges, such as…
Read moreCloud Contact Center Solutions
…data-driven decisions, and continuously optimize the customer experience based on customer feedback and preferences. Compliance and Data Management Comply with industry regulations and standards and enhance customer trust Our cloud…
Read moreAutomated Voice Broadcasting
…handling, saving businesses time and resources. It is scalable to meet your growing communication needs, ensuring consistent and compelling messaging at any scale. Our automated voice broadcasting comes with robust…
Read moreHow Do You Get Your Contact Center Ready for New-Age Retail Banking Needs?
…that I can redeem them by logging into my Internet banking account. I don’t remember my username and password. So, I call the call center to redeem my reward points,…
Read moreAre the Days of Waiting on the Telephone Line to Talk to an Agent Over?
…related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines. Those failing to…
Read moreCrafting Lifelong Customer Relationships – Strategies for Success
…beyond the transaction. Memorable experiences can leave a positive and lasting emotional impact. Let me give you an example of an IT services company. An IT services company had a…
Read moreEmployee Experience – How Important Is It in the Context of Customer Experience?
…comprehensive benefits packages to its employees, even part-time workers. The company also encourages employees to share their ideas for improvement through programs like “My Starbucks Idea.” This commitment to employee…
Read morePreview Dialing
…their disposal. This leads to higher call quality, reduced errors, and more effective communication with customers. Supervisors can also monitor calls for quality control purposes. Regulatory compliance Our platform complies…
Read moreActive Employee Listening Can Propel a Customer-Centric Culture
…take initiatives to solve customers’ problems. Customers would obviously perceive this brand differently compared to other brands. Look at the example of Zappos. Zappos is a customer experience company that…
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