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Customer Delight: Brands That Go Beyond the Extra Mile!
…customer experience learning from those examples. Zappos A customer had their shoes stolen right before a conference. Despite the short notice and the unusual request, Zappos overnighted a free pair…
Read moreMaking Your Call Center Humane
…another task for them to be completed and they completed it and moved on. Let us flip this conversation a bit. Me: Hello, my name is Krishnan and I would…
Read more8 Employee Experience Examples That Help Deliver Better Customer Experiences
…become better problem-solvers, communicators, and ambassadors for the brand. In this blog, we will explore eight examples of employee experiences that can help them provide better customer experiences. 1. Zappos…
Read moreCost Reduction in the Time of Great Customer Service and Customer Experience
…expect immediacy when it comes to service requests. Assume that you have multiple channels – telephone, email, chatbot, online support, online chat, website self-service, and social media, you need to…
Read moreUltimate Guide to Omnichannel Customer Experience
…allows you to move from transactions to offering personalized recommendations to your customers. Example 2 – Empowered Agents A customer chats with your website chatbot and is not able to…
Read morePredictive Dialers vs. Progressive Dialers – Which One Is Right for You?
…the call, and this increases the agent’s idle time. Regulatory compliance Has to adhere to strict compliance regulations Easier regulations to comply with. Technology needs Requires sophisticated algorithms and systems…
Read moreCustomer Problems Have Hit a Record High – What Do You Do About It?
…in 2020. 32% of complainants posted about their most serious problem on social media – more than double the proportion who did so in the 2020 study. 79% of customers…
Read moreHow Is the Debt Collection Landscape Changing in India?
…included: Phone Calls and Letters – debt collectors typically start by making phone calls and sending reminder letters to the debtor. Field Visits – if the initial attempts fail, the…
Read moreThe Importance of Empathy in Customer Service
…ENT specialist appointment. Your website is difficult to navigate, and I can’t find the necessary information. Empathy statement I apologize for the difficulties you’re facing on our website. Let me…
Read moreGrow Your Business by Punching Above Your Weight – Customer Service Perspective!
…depend directly on digital offerings and operations. This was a study commissioned by Microsoft and it was done through a survey of 1560 decision makers across 15 APAC economies. How…
Read moreAutodialer vs. Predictive Dialer – How Do You Choose?
…advisory firm. You are reaching about 1500 prospects in a month – people who have attended your thought leadership sessions, downloaded literature from your website, or generally expressed some form…
Read moreHome
…got you covered. Learn More Comparing features, pricing, SLAs, and Long-term contracts can make choosing a service complicated. Simplify the process with ClearTouch. Talk to an Expert Compliance management for…
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