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Interactive Voice Response
…campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response (IVR) and Automated Voice Broadcasting. Download the Case Study Frequently Asked Questions What…
Read moreInsurance Industry
…discovery combined with automatic call transcription. It includes a highly flexible search engine for quickly and easily finding and retrieving calls through a free-form combination of keywords, phrases, acoustic measures,…
Read moreAgent Performance Analytics
…leading bank within two weeks – making it easier with our Interactive Voice Response (IVR) and Automated Voice Broadcasting. Download the Case Study Frequently Asked Questions What are call center…
Read more10 Customer Engagement Strategies for Your Business
…have built a community of customer experience professionals and added our customers to this community. The purpose of this community is to share good practices among customer experience professionals. The…
Read moreWhy Is Customer Perception Important, and How to Improve It?
…a perception created by brands over the years and is not easy to change. Example 2 A friend of mine runs a traditional handmade snack shop. Handmade snacks come with…
Read moreHow Do You Choose Between On-Premise and Cloud Contact Centers – Everything You Wanted to Know!
…the organization has complete control over the hardware and software components, allowing customized configurations and tailored solutions to meet specific business needs. However, this control comes with challenges, such as…
Read moreEmpowering Call Centers: The Dynamics of Call Barging and Call Whispering
Call barging and call whispering are features commonly used in call center environments to facilitate communication between agents and supervisors. Let us take a moment to define them. What is…
Read more9 Customer Service Attributes in Retail and How Do You Improve Them?
…7. Omnichannel Experience Customers expect a seamless experience across various channels – physical stores, websites, and mobile apps. Let us look at this example. I check out a shirt on…
Read moreWhat Drives the Best Practices in Customer Experience Around the World?
…the company using technology. They make use of demographics and preferences as well. What Is Common in All of These Examples? When you look at them – it is their…
Read moreHow Meaningful Are Emotional Connections in Your Customer Relationships?
…5. Community Building Brands that foster a sense of community among their customers can create emotional connections that extend beyond your product or service. We created a not-for-profit CX community…
Read moreActive Employee Listening Can Propel a Customer-Centric Culture
…Organizational Support A study by MIT Sloan among 562 large U. S. companies to assess how well companies live up to their stated values found zero correlation between what companies…
Read moreHow Does Employee Experience Impact Customer Experience?
…Customer Effort Score How to Improve the Employee Experience? These are the five key elements to impacting employee experience. Transparency, trust, and communications from employers – company culture is inclusive,…
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