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Why Is Customer Interaction Important for Your Business?
…couple of volunteers from the school to play around with it. Once they did that, they understood the usability experience, felt part of the experience, and started championing the product…
Read moreCost Reduction in the Time of Great Customer Service and Customer Experience
…emails for resolving complaints and have a customer support representative talk to address requests that are showstoppers How Complex Is Your Offering? Let us assume that you are selling something…
Read moreWhy Should You Consider Using List Management Services (LMS) as a Part of Your Call Center Infrastructure?
…list management services (LMS) come into play. An LMS helps you massage and mine the data from various sources. With LMS, you can sort, filter, review, and enrich the data…
Read moreThe Impact of Generative AI on Customer Experience Will Throw Up Interesting Possibilities
…I was a student, there was a professor who was talking about security platforms. He said some platforms can help you achieve 99% security. When I questioned, why not 100%?…
Read moreSalesforce Integration
…roll out our platform for 500 agents within 2 days for a leading bank We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier…
Read moreInteractive Voice Response
…IVR, optimize workflows, and deliver a seamless customer experience. We managed to roll out our platform for 500 agents within 2 days for a leading bank We managed outbound and inbound…
Read moreWhy Should List Management Services Be a Crucial Part of Your Contact Center Platform?
Often, I get asked how you mine data in your contact center platform. Is there a single way to do it? I don’t think so. In our case, we use…
Read moreConversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
…channels – chatbots, voice bots, apps, websites, social, and messenger platforms. Besides, conversational AI, along with NLP, cognitive computing, and machine learning, would allow it to understand, process, and learn…
Read moreHow Do You Ensure a Positive Customer Experience?
…US chamber of commerce estimates that 68% of customers leave a company because they feel undervalued. So, you will have to treat them well. How do you do that? Would…
Read moreShow Me the Money: The ROI of Investing in Customer Experience Initiatives
…use a combination of these metrics to get a comprehensive understanding of the financial impact of customer experience initiatives. Measuring the financial impact of customer experience initiatives is essential for…
Read moreContact Center as a Service (CCaaS) – Its Significance in the Indian Market
…takes away your focus from your core business. Compatibility Challenges Different vendors may use varying technologies, protocols, and standards. Ensuring compatibility and interoperability between these components can be a significant…
Read moreElevating Business Connectivity – Maximizing the Potential of Call Forwarding!
…can quickly adjust their communication strategies to suit their evolving requirements. Cost savings – By leveraging call forwarding features, businesses can optimize their communication processes and minimize missed opportunities. This…
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