Payment Portal
Simplified, secure, and scalable payment solutions!
Empower your customers with a seamless, hassle-free payment experience across multiple touchpoints. ClearTouch’s payment solutions enable businesses to offer customers flexibility in how they pay, whether through IVR, live agent assistance, or secure online portals. Our solution comes with built-in compliance and security features, which ensure a smooth and trustworthy transaction process.
Request a Demo Watch NowLeverage multiple payment options with ease
Enhance customer satisfaction, strengthen security, and improve cash flow.
Click-to-pay portals
Make payments effortlessly with online payment portals accessible via SMS, email, or WhatsApp with real-time assistance.
IVR payments
Enter payment details using an intuitive IVR system, ensuring a hassle-free payment experience with reduced costs.
Agent-guided transactions
Agents oversee the payment process without accessing sensitive details, ensuring compliance while maintaining a smooth CX.
Why ClearTouch’s Payment Portal?
Our payment portal comes equipped with a built-in PCI-compliant process to protect customer data and mitigate risks. Besides, we offer multiple payment modes to allow customers to choose what works best for them. This helps improve success rates and reduces friction.
Our data-driven decision solutions provide real-time insights into payment performance, enabling better strategy optimization.
With our end-to-end payment solutions, businesses can simplify transactions, enhance customer trust, and accelerate revenue growth. You can make payments smarter, safer, and more seamless.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn in our last eight years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s Payment Portal.
Explore all of our contact center software features
Our Payment Portal Advantage
Check out all the benefits for your business.
24/7 payments collection
With our automated IVR payment solution, you can collect payments anytime, anywhere. Your customers will have to simply follow guided voice prompts to complete their transactions securely using the phone’s keypad. This not only improves customer convenience but also boosts revenue cycles by reducing dependency on live agents.
Frictionless payments
You can empower customers to complete payments instantly with a secure link sent via SMS, email, or WhatsApp. They can enter payment details through a user-friendly interface, minimizing errors and maximizing efficiency. Besides, you get personalized assistance throughout the payment journey, which leads to higher completion rates.
Security and efficient payments
With our payment portal, you can provide a superior payment experience with real-time guidance from agents. With our agent-assisted payment solution, your customers receive step-by-step assistance while their data remains secure. Agents can monitor progress without accessing sensitive payment details, ensuring compliance and convenience.
Maximize collections
Increase engagement and boost payment success with automated outbound communication. You can send personalized balance reminders and payment links via IVR, SMS, or email to encourage timely payments. With tight integrations across channels and interfaces, you can enhance customer reach and streamline collections effortlessly.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting
Frequently Asked Questions
What are the payment processing channels provided by ClearTouch?
ClearTouch offers a range of secure and flexible payment processing channels to enhance convenience for both businesses and customers. These include:
- IVR payments: Customers can make payments over the phone through an automated IVR system, ensuring round-the-clock accessibility without agent intervention.
- Instant digital payment links: Customers receive secure payment links via SMS, email, or chat, allowing them to complete transactions at their convenience.
- Agent-guided transactions: Agents securely guide the customers through the payment process without accessing sensitive financial details.
Besides, we help you provide proactive payment reminders to notify customers of due payments and provide direct links to complete transactions.
With multiple options, customers have the flexibility to choose their preferred payment method, which enhances completion rates and improves the overall payment experience.
With multiple options available, customers have the flexibility to choose their preferred payment method, leading to higher completion rates and an improved payment experience.
How does ClearTouch ensure complete security and compliance during payment processing?
To safeguard transactions and protect customer data, we implement the following measures:
- PCI-DSS compliance: Our solutions adhere to the Payment Card Industry Data Security Standard (PCI-DSS), ensuring safe and compliant payment handling.
- End-to-end encryption: All transactions are encrypted from initiation to completion, preventing unauthorized access.
- Role-based access controls: Agents and administrators only can access the information they need, preventing exposure to confidential data.
- Multi-factor authentication: Additional verification layers help prevent unauthorized account access.
- Audit trails and real-time monitoring: Every transaction is tracked and logged to detect suspicious activity and maintain compliance.
How does ClearTouch’s payment portal help improve payment collection success rates?
ClearTouch’s payment portal is designed to streamline collections and encourage timely payments through:
- Frictionless payment experience: A user-friendly interface ensures customers can quickly and easily complete transactions with minimal effort.
- Multi-channel accessibility: Customers can access payment links via SMS, email, or chat and pay through their preferred device, increasing completion rates.
- 24/7 availability: Payments can be made anytime, eliminating dependency on agent availability and reducing missed payments.
- Automated payment reminders: Proactive notifications nudge customers to make payments before due dates, reducing late payments.
By simplifying the payment process and providing multiple ways to pay, ClearTouch significantly improves collection efficiency and cash flow.
How does ClearTouch’s payment portal benefit the collections process?
ClearTouch’s payment portal offers several advantages:
- Automated reminders, easy payment options, and seamless processing help reduce payment delays and improve collection efficiency.
- Self-service modes like IVR and digital links decrease agent workload, thereby reducing costs.
- Real-time tracking and reporting enable businesses to monitor payments instantly and reconcile accounts without delays.
- A hassle-free, secure payment process reduces customer frustration and improves satisfaction.
- The portal follows regulatory standards, ensuring data security and reducing the risk of compliance violations.
With these advantages, businesses can enhance recovery rates while maintaining a smooth and customer-friendly payment process.
How does ClearTouch prevent agents from accessing sensitive payment information while assisting customers?
ClearTouch prioritizes customer data protection by ensuring that agents assist customers with transactions without accessing sensitive payment details. This is achieved through:
- Customers enter their payment details directly into a secure, encrypted interface, keeping information private.
- Agents can guide customers through the process without seeing card numbers or CVVs.
- Agents can view a customer’s transaction progress without accessing financial details, allowing them to provide relevant assistance.
- Customers receive unique, time-sensitive payment links that expire after use, preventing unauthorized access.
- ClearTouch restricts agent permissions to ensure compliance with data security regulations.
By implementing these safeguards, ClearTouch enables secure and compliant payment interactions while delivering high-quality customer support.