Training and Support
Beyond service: Building partnerships with our training and support!
Our 24×7 availability across voice, email, and WhatsApp ensures you’re never alone, no matter where or when. Our training programs empower your team to adopt our platform with confidence. We’ll guide you through every step of the transition process, ensuring minimal disruption to your operations. Would you believe we haven’t had a customer churn in the last seven years due to our exceptional support?
Request a DemoEmpowering and backing you with our training and support
Training and support that sets us apart.
24×7 support
Always available to assist through voice, email, and WhatsApp, ensuring uninterrupted operations.
Learning resources
Access to on-demand tutorials, knowledge bases, and periodic updates to keep your team ahead of the curve.
Issue resolution
90% of issues are resolved in the first interaction, which helps run your operations without interruptions.
Why Is Our Training and Support a Clear Differentiator?
Unlike other providers, our training and support functions 24×7 across voice, email, and WhatsApp. You can reach out to our people any time of the day and get your issues resolved immediately.
Our training programs help you utilize our platform to its fullest potential, from onboarding to efficiency. Our seamless transition process is designed to integrate ClearTouch Operator into your workflows with minimal downtime, ensuring business continuity.
We believe in proactive resolution and customized support solutions, delivering a superior experience. We ensure you stay ahead of the competition by providing continuous access to learning resources and personalized guidance.
Explore all of our contact center software features
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this—we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features, integrated infrastructure, and exceptional training and support, you don’t have to look beyond ClearTouch Operator.
Our Training and Support Advantage
Check out all the benefits for your business.
Configuration, customization, and updates
Our platform is designed with simplicity in mind, and most things are configurable, ensuring hassle-free implementation. If you need anything specific, we can help you customize it for your needs. As we are a pure-play cloud platform provider, we ensure automated updates seamlessly, keeping your system always current without disrupting your operations.
Leverage the platform’s full potential
We understand the success of your customer experience function is directly connected to how well you fully adopt our platform’s features. Your dedicated account manager will ensure that you leverage every feature of our platform to its fullest. With our training and guidance, you’ll not only optimize your current processes but also discover new ways to elevate your operational efficiency.
Personalized solutions
We understand that no two businesses are the same. That’s why we offer tailored solutions specific to your vertical and business processes – be it adapting to unique workflows or particular challenges. We ensure that we provide flexibility and innovation to meet even the most custom requirements.
Proactive partnership
We don’t offer a one-size-fits-all training and support. We take a proactive approach, working alongside you to identify opportunities, streamline workflows, and keep your contact center ahead of your competition.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response and Automated Voice Broadcasting.
Frequently Asked Questions
What makes ClearTouch’s training and support unique compared to others?
ClearTouch stands out with its 24×7 multichannel support across voice, email, and WhatsApp. You will be able to reach someone at our support center irrespective of the time of the day. Besides, you don’t get impersonal complaint numbers for your queries; instead, you get to speak to our experts.
Our training programs are tailored to your needs, ensuring your team is up and running with our platform. We also provide hands-on assistance during transitions to minimize disruptions, making the onboarding process seamless and efficient.
Does ClearTouch charge for training and support?
We don’t charge separately for training and support. It is a part of our offering, and our commitment is to ensure that you derive the maximum out of our platform without any disruptions or challenges. Our training and support are structured to ensure the success of your customer experience function.
How often does ClearTouch provide training to customers?
Training sessions are customized to suit your business needs and can be scheduled during onboarding or whenever your team needs a refresher or training on new features. We ensure ongoing support to keep your team up-to-date.
How long does the ClearTouch support team take to resolve customer queries?
Our support team prioritizes quick resolution, and 90% of the queries are resolved in the first interaction. Most queries get addressed within a few hours, and for complex issues, we provide regular updates to ensure transparency until the issue is resolved.
How long does it take to get trained on ClearTouch’s platform?
Our platform is intuitive to understand and work with. Training typically takes a few hours to a couple of days in some cases, depending on the complexity of your operations and the features you use. Our training is structured to ensure that your team can start confidently using the platform from day one with very minimal disruption to your operations.
Does ClearTouch provide any resources for training?
We provide a comprehensive range of training resources, like self-explanatory videos, step-by-step guides, and access to a detailed knowledge base. Besides, our account managers travel with you to ensure that you get the most out of our platform.